Mobile Agent - Intune for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Mobile Agent - Intune for Android v21.3.0

    The Mobile Agent - Intune for Android v21.3.0 release focuses on improving stability and usability by fixing several critical issues affecting offline sync, deep linking, theming, and app reliability. This update is essential for ServiceNow customers using the Agent app managed through Microsoft Intune on Android devices.

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    Key Fixes and Improvements

    • Offline to Online Sync Stability: Resolved an OutOfMemoryError crash that occurred during large offline-to-online data syncs, preventing app timeouts or crashes when syncing numerous work orders. This ensures smooth and reliable synchronization without data duplication or invalid post-crash states.
    • Third-Party Deep Link Handling: Fixed an issue where third-party URLs did not open in an external browser from the Now Mobile app, restoring proper link redirection functionality.
    • Dialog Theming under Intune MDM/MAM: Corrected dark mode theming issues in dialogs when using Microsoft Intune, ensuring dialogs remain readable by enforcing the appropriate light theme even when the device is set to dark mode.
    • Universal Link Support for Whitelabel Apps: Addressed errors with universal links in whitelabel apps using custom app IDs, improving link compatibility.
    • Now SDK Sample Application Stability: Fixed crashes occurring when the device is connected to WiFi without internet access, enhancing the reliability of apps built with the ServiceNow SDK.
    • Additional Minor Bug Fixes and Performance Improvements: Various other enhancements improve overall app stability and performance.

    Practical Impact for ServiceNow Customers

    By upgrading to version 21.3.0, customers can expect a more stable Mobile Agent experience on Android devices managed by Intune. Offline workflows involving multiple work orders will sync reliably without crashes, deep links will function correctly, and UI elements will display properly under device theming conditions. These fixes reduce disruptions and enhance productivity for field agents using the ServiceNow Agent app within Intune-managed environments.

    Next Steps

    Customers should download the latest version of the Mobile Agent - Intune for Android app from the Google Play Store to benefit from these fixes. A demo mode is available post-download for evaluation. Ensure devices are updated to maintain compatibility and leverage the improved app stability and usability.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.