Now Mobile for Android v18.4.0

  • Release version: Mobile
  • Updated November 7, 2024
  • 2 minutes to read
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    Summary of Now Mobile for Android v18.4.0

    The Android v18.4.0 release of Now Mobile provides users with important application fixes and performance enhancements. Customers can download the latest version from the Google Play Store and access a demo version of the ServiceNow Agent app through the initial post-download screen or the instance list screen.

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    Key Features

    • Barcode Scanner Fix: Resolves an issue where the scanned barcode data was incorrectly processed, enhancing user experience during data entry.
    • Activity Stream Character Rendering: Fixes the rendering of special characters in the Activity Stream, ensuring accurate display of work notes.
    • Instance URL Population: Corrects the issue where the instance URL was not populated if the Nickname field was left empty during mobile publishing.
    • Minor Bug Fixes and Performance Improvements: Includes various enhancements to improve overall app performance.

    Key Outcomes

    With this update, users can expect improved functionality when using barcode scanning, accurate rendering of special characters in the Activity Stream, and reliable instance URL population during mobile publishing. These enhancements contribute to a more efficient and user-friendly experience within the ServiceNow Agent app.

    The Android v18.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1793478

    		 A barcode scanner value is not correctly processed when the scanner is opened from CellsFragment The data for a scanned barcode is replaced by the data for the next barcode scanned.
    1. Log in to the Agent app.
    2. Navigate to Jump to Barcode under the Rounds section.
    3. Scan barcode1.png.
    4. Select Healthy/ Unhealthy and submit (if the Healthy/Unhealthy buttons are not visible, skip this step).
    5. Tap Jump to Next Barcode.
    6. Scan barcode2.png.

    Expected behavior: The data for barcode 2 shows on the CellsFragment. Hitting the Back button shows the user the FormScreenFragment for barcode 1's data, and then hitting it again takes the user back to the ALP.

    Actual behavior: The data for barcode 2 shows on the CellsFragment, then is replaced by the data for barcode 1 after a few seconds (when client refresh finishes). Also, hitting the back button takes the user to the ALP instead of back to a previous FormScreenFragment.

    Mobile Android

    PRB1806088

    		 Special characters such as < > and & do not render/escape properly in the Activity Stream The characters render incorrectly in the output.
    1. Log in to Agent Mobile as a user assigned to a Work Order task (or impersonate a user who is assigned to one).
    2. Open a WOT record.
    3. Type <>& into the Work Notes in the Activity Stream of the record.

    Notice that it renders as &lt;&gt;&amp;.

    Mobile Android

    PRB1814112

    		 A pre-filled instance URL is not populated when the optional Nickname field is empty On a mobile publishing Android build, the instance URL should be populated regardless of whether the Nickname field is empty or not.
    1. Submit a mobile publishing Android build.
    2. In the Login Management section, fill in the Default app instance field but leave the optional Nickname field empty.
    3. Once the build is ready, install and check the pre-filled instance.

    Expected behavior: The instance is populated because the instance URL was provided.

    Actual behavior: The instance is not populated.

    This version also includes other minor bug fixes and performance improvements.