Now Mobile for BlackBerry for Android v21.0.1

  • Release version: Mobile
  • Updated February 11, 2026
  • 2 minutes to read
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    Summary of Now Mobile for BlackBerry for Android v21.0.1

    The Android v21.0.1 release of Now Mobile for BlackBerry enhances the application by addressing various bugs and improving performance. Users can download this version from the Google Play Store and can also access a demo account for hands-on experience with the ServiceNow Agent app.

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    Key Features

    • Feedback Configuration: The new mobile property 'disableAppFeedbackPrompt' allows users to hide the feedback prompt in Settings.
    • Updated Feedback Text: The 'Give Feedback' option has been renamed to 'App Feedback', and 'Legal' has been updated to 'App Legal & Privacy'.
    • Survey Completion Improvement: Resolved issue where question text was truncated on HR task surveys.
    • Image Upload Fix: Addressed the issue where uploaded images from MESP changed their extensions from .jpeg to .jpg.
    • Navigation Enhancement: Fixed a defect causing the Next button to freeze on duplicate input form screens.

    Key Outcomes

    With this release, users can expect a smoother experience when navigating the app, improved form submissions, and enhanced feedback options. These updates contribute to a more efficient mobile workflow within ServiceNow, ultimately leading to better user satisfaction and productivity.

    The Android v21.0.1 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB1985917

    		 Support a new mobile property 'disableAppFeedbackPrompt' When the user opens the mobile app and navigates to 'Settings', they notice a Give feedback cell that, when tapped, navigates the user to the app store to write a review. The Give feedback cell should be configurable so that users can hide it.

    Android Mobile

    PRB1986986

    		 Update the Give Feedback text in Settings Give Feedback is updated to App Feedback and Legal is updated to App Legal & Privacy.

    Android Mobile

    PRB1986201

    		 Question text is truncated when completing a survey for an HR task on mobile When the user completes an Employee Form for an HR Task on mobile, the question text is truncated.

    Android Mobile

    PRB1990055

    		 Uploaded images from MESP via Cabrillo change .jpeg file extensions to .jpg This behavior may not be expected, as admins should have the option to not show the Gallery option.
    1. Log in to Now Mobile.
    2. Navigate to Home > Access People Services > My Workplace > Name Card Request > Name Cards.
    3. Scroll down to Attachment > Upload > Gallery.
    4. Upload a file of type .jpeg with less than 1mb.

    Notice that Android OS Gallery chooses the file with the extension '.jpg'.

    Android Mobile

    PRB1986342

    		 The Next button on the Input Form Screen freezes when the previous page is a duplicate This defect occurs when an input form screen has at least three pages, with two of those pages being duplicate pages (for example, two pages with identical IDs within the same input form screen).
    1. Configure an Input Form Screen with duplicate pages (for example, configure 4 pages, with pages 2 and 3 as the duplicate pages.)
    2. Launch the Input Form Screen.
    3. While filling out any mandatory inputs, select the Next button until the second duplicate page is reached.
    4. Select Next on the duplicate page.

    Expected Behavior: An input form screen should proceed through all pages in the input form screen.

    Actual behavior: Navigation freezes on the second duplicate page.

    This version also includes other minor bug fixes and performance improvements.