Now Mobile for BlackBerry for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Mobile for BlackBerry for Android v21.3.0

    The Now Mobile for BlackBerry Android app version 21.3.0 introduces important fixes that enhance stability and usability. This release addresses key issues impacting offline synchronization, link handling, UI theming under Microsoft Intune, and app crashes related to network connectivity. Customers can download the latest version from the Google Play Store and also try a demo via the ServiceNow Agent app.

    Show full answer Show less

    Key Fixes and Improvements

    • Offline to online sync stability: Resolves an OutOfMemoryError and timeout during synchronization when processing large offline action payloads, preventing app crashes and invalid post-crash states. This ensures offline changes sync reliably without data duplication in memory.
    • Third-party deeplink handling: Fixes the issue where third-party URLs did not open in an external browser, restoring expected redirection behavior.
    • Dialog theming under Microsoft Intune MDM/MAM: Corrects dark mode theming issues that made dialogs unreadable, especially for work order tasks with special handling notes, ensuring dialogs display with proper colors and are legible.
    • Universal link errors in whitelabel apps: Addresses errors shown when using custom app IDs with universal links.
    • Now SDK Sample Application crash fix: Prevents app crashes caused by loss of internet connection while WiFi remains connected, improving robustness during network changes.
    • Additional minor bug fixes and performance improvements: Enhances overall app reliability and user experience.

    Practical Benefits for ServiceNow Customers

    • Improved reliability of offline work processes by ensuring smooth synchronization of large data sets without crashes.
    • Seamless navigation to external links, enhancing user workflow continuity.
    • Better visual accessibility and consistency when using Microsoft Intune-managed devices, supporting secure mobile environments.
    • Increased stability when working in variable network conditions, reducing disruptions.
    • Easy access to try the app via demo accounts to evaluate features before deployment.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.