Now Mobile for BlackBerry for iOS v19.5.0

  • Release version: Mobile
  • Updated May 1, 2025
  • 2 minutes to read
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    Summary of Now Mobile for BlackBerry for iOS v19.5.0

    The Now Mobile for BlackBerry iOS v19.5.0, released on May 1, 2025, addresses several issues to enhance app performance and user experience. Customers can download the latest version from the Apple App Store and explore its features through a demo account.

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    Key Features

    • Bug Fixes: This release resolves multiple specific issues, improving functionality:
      • PRB1872661: Genius results with HTML tags are now rendered correctly.
      • PRB1874645: Fixes the loading loop when accessing frED external links.
      • PRB1875859: Resolves the 'Error loading URL' issue when opening JSON record cards in Virtual Agent.
      • PRB1865433: Prevents auto-scrolling to the bottom of chat history when new messages arrive.
      • PRB1874458: Addresses styling issues with the update choice picker in Virtual Agent.
      • PRB1884160: Fixes the issue where requests in Now Assist do not complete properly.

    Key Outcomes

    By upgrading to version 19.5.0, users can expect improved app stability, a smoother experience when navigating links and records, and overall enhancements in the Virtual Agent interactions. These updates are crucial for maintaining efficiency and user satisfaction in mobile operations.

    The iOS v19.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1872661

    		 Genius result view does not render HTML Genius results that include HTML are not rendered properly. Instead, the entirety of the text is shown, including HTML tags.
    1. Log in to the Agent app.
    2. Navigate to the Home tab.
    3. In the navigation search bar, type in 'Link for replacing my laptop'.

    Expected behavior: The genius result should contain a selectable hyperlink to the appropriate request.

    Actual behavior: The URL for what should be a hyperlink shows up inside an HTML tag (the raw HTML is shown rather than being rendered).

    Mobile iOS

    PRB1874645

    		 frED external links don't load properly for iOS Mobile users The user gets stuck in a loading loop upon selecting a frED link.

    Mobile iOS

    PRB1875859

    		 RecordCardNDS link does not work for mobile When the user attempts to open a JSON record card after submitting a request on Virtual Agent (VA), an 'Error loading URL' screen appears.
    1. Log in to Now Mobile 19.5 or later.
    2. Open VA and enter 'Request Miro'.
    3. Follow the flow to submit a Miro request.
    4. After submission, VA sends a JSON record card summarizing the request.
    5. Select the card.

    Expected behavior: The record opens in a native screen.

    Actual behavior: An 'Error loading URL' screen appears.

    Mobile iOS

    PRB1865433

    		 When the user scrolls up/back in chat history, the screen automatically scrolls to the bottom of the page when a new message comes in When a response comes through for an utterance, the 'New messages' button doesn't display. Instead, the screen is automatically scrolled to the bottom of the page. If the user scrolls up, auto-scroll-to-bottom should be disabled until they've either selected the scroll-to-bottom button or they've manually scrolled to the bottom.
    1. Create an admin user for testing.
    2. Load NAVA.
    3. Type in an utterance and send.
    4. Before the response comes in, scroll up to view previous responses.

    Observe that when the user scrolls up/back in chat history, scroll moves to the bottom of the page when new message comes in.

    Mobile iOS

    PRB1874458

    		 Issues with update choice picker in Virtual Agent (VA) Various styling issues appear.

    Mobile iOS

    PRB1884160

    		 Now Assist requests are not completed upon submission A request does not complete and a 'Problem on my side' error appears.
    1. Now Assist search for 'Order laptop'.
    2. Order a development laptop.
    3. Submit.

    Expected behavior: The request should complete upon submission and provide an RITM number.

    Actual behavior: The request does not complete and a 'Problem on my side' error appears.

    This version also includes other minor bug fixes and performance improvements.