Now Mobile - Intune for Android v17.2.0

  • Release version: Mobile
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Now Mobile - Intune for Android v17.2.0

    The Android v17.2.0 release of the Now Mobile app addresses various application issues and improves overall performance. Customers can download the latest version from the Google Play Store and try a demo of the ServiceNow Agent app using demo accounts available on the initial post-download screen or the instance list screen.

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    Key Features

    • Bug Fixes: The release resolves several issues, including:
      • Typing Indication Issue: Users were unable to type responses in chat due to a persistent 'typing' indication.
      • Deep Link Error: A problem with the '/deeplink' web link failing domain checks has been corrected.
      • Splash Screen Icons: Warped splash screen icons when no background color was provided are now fixed.
      • Mobile UI Rule: The 'On change' mobile UI rule functionality has been corrected to trigger appropriately.
      • Internal Links: Internal links now open in-app rather than in an external browser.
      • Knowledge Base Links: Attached KB article links in the Activity Stream function correctly in the Android Agent/NowMobile apps.
      • Attachment Uploads: Fixed an issue with uploading multiple attachments while offline.

    Key Outcomes

    This update enhances user experience by resolving critical issues that hindered app functionality. Customers can expect a more stable and reliable application, leading to improved productivity when using the ServiceNow Agent app on Android devices.

    The Android v17.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1718094

    		 The user is unable to type anything in response to an Agent A 'typing' indication is shown indefinitely and the message box is hidden.
    1. Open VA chat.
    2. Click Show me everything.
    3. Click Connect to Agent and allow the agent to send a message.

    Observe that there is a 'typing' indication and the message box is hidden.

    Mobile Android

    PRB1716231

    		 Deep link error in the Google Play console The web link '/deeplink' for Domain '.service-now.com' is flagged as 'Failed domain checks'.

    Mobile Android

    PRB1724090

    		 Android splash screen icons are warped when no splash screen background color is passed in the manifest
    1. Submit a private Android Mobile Publishing app with app icons and splash logos, but do not add a splash screen background color.
    2. Load the Android app onto a device.

    Expected behavior: The splash screen icon should not be warped and the Android build should fall back to the ServiceNow splash background color.

    Actual behavior: The splash screen icon is warped.

    Mobile Android

    PRB1728684

    		 The Mobile UI rule 'On change' doesn't work
    1. Create a mobile Mobile UI Rule and trigger it on change.
    2. Make a couple of fields mandatory based on the condition and make 'Reverse if False' true.
    3. Log in to the Agent App.
    4. Navigate to the input form screen where the Mobile UI Rule was added.
    5. Make changes to trigger the mobile UI rule.

    Notice that the 'on change' mobile UI rule is not triggered.

    Mobile Android

    PRB1722445

    		 Internal links are opened in an external browser instead of in-app
    1. Tap the chat icon on the bottom right.
    2. Start a conversation.
    3. Tap Show me everything.
    4. Select Test emoji output topic.
    5. Click the link.

    Expected behavior: The link should open in a web view in the app because the URL is internal (same as the instance the user logged in to).

    Actual behavior: The link opens in an external browser.

    Mobile Android

    PRB1727934

    		 Attached KB article links in the Activity Stream do not open in Android Agent/NowMobile apps

    Mobile Android

    PRB1720676

    		 Uploading multiple attachments from different actions while offline fails An error message displays saying that the publication has failed.

    This version also includes other minor bug fixes and performance improvements.