Now Mobile - Intune for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Now Mobile - Intune for Android v21.3.0

    The Now Mobile - Intune for Android v21.3.0 release focuses on resolving key application issues and improving stability. This update addresses critical bugs affecting offline sync, deep link handling, theming under Microsoft Intune MDM/MAM, and app crashes related to network connectivity. It also includes minor bug fixes and performance enhancements to improve user experience.

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    Key Fixes and Improvements

    • Offline to Online Sync Stability: Fixed an OutOfMemoryError causing the app to crash or timeout during large offline syncs. Now, offline actions queue properly and sync without duplication or crashes, ensuring smooth transition from offline to online mode.
    • Third-Party Deep Link Functionality: Resolved an issue where third-party URLs were not launching external browsers, enabling proper redirection from the app to external links.
    • Theming under Microsoft Intune: Corrected dark mode dialog theming issues when using Intune MDM/MAM, ensuring dialogs are readable and appropriately styled regardless of device theme settings.
    • Universal Link Support for Whitelabel Apps: Fixed errors with universal links in whitelabel applications that previously showed “Error link not supported” messages.
    • Now SDK Sample App Stability: Addressed crashes occurring when the device is connected to WiFi without internet access, enhancing the robustness of SDK sample applications.

    How to Access the Update

    ServiceNow customers can download this latest version directly from the Google Play Store. Users also have the option to launch a demo of the ServiceNow Agent app using a demo account from the initial post-download or instance list screens, facilitating evaluation before full deployment.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.