Now Mobile for iOS v17.1.0

  • Release version: Mobile
  • Updated January 4, 2024
  • 2 minutes to read
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    Summary of Now Mobile for iOS v17.1.0

    The iOS v17.1.0 release of Now Mobile includes important fixes and improvements to enhance the user experience. Customers are encouraged to download the latest version from the Apple App Store and can also try a demo of the Mobile Agent application.

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    Key Features

    • Bug Fixes: This release addresses several critical issues:
      • App Crashes (PRB1712551): Resolves crashes occurring when performing transactions related to Work Order Tasks (WOT) in the FSM application.
      • Editable Fields Issue (PRB1717876): Fixes the ability to inadvertently edit non-editable fields for crew members.
      • Screen Reader Enhancements (PRB1712303): Ensures that static text is not incorrectly announced as buttons by screen readers.
      • Embedded List Redirection (PRB1718213): Corrects an issue where refreshing the embedded list redirects users to unrelated saved items.
      • Language Translation (PRB1712165): Addresses the lack of Norwegian translation for the word 'Notifications.'
      • Attachment Upload Crash (PRB1719396): Fixes an app crash that occurs when cancelling a completed attachment upload.
    • Performance Improvements: Additional minor bug fixes and overall performance enhancements are included in this version.

    Key Outcomes

    By updating to Now Mobile for iOS v17.1.0, users can expect a more stable application with resolved issues that enhance functionality, improve accessibility, and ensure better reliability during usage. This update is essential for maintaining an optimal user experience within the ServiceNow environment.

    The iOS v17.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1712551

    		 The app refreshes and crashes when the user performs transactions on WOT related to the FSM Application The issue is not specific to FSM and can happen in other use cases outside of FSM (specifically when the tab information is different in user_client API response vs device local cache).
    1. Log into an Agent Mobile 16.4.0 instance.
    2. Switch to the 'My Tasks' tab.
    3. Select one of the WOT that has not yet been accepted by the user (for example, WOT presents the Accept button).
    4. Click Accept.

    Expected behavior: Agent Mobile does not refresh back to the Home screen.

    Actual behavior: The page is refreshed to the Home screen or there is an error. If there is an error, navigate Back and notice that the page refreshes to the Home screen.

    Mobile iOS

    PRB1717876

    		 The user is able to edit and change non-editable fields for members of a crew

    Mobile iOS

    PRB1712303

    		 The screen reader announces static text sections as buttons Static text should not be announced as a button.
    1. Log into the Now mobile app.
    2. On the home page, navigate to 'Browse all topics'.

    Notice that everything on the screen is selectable but nothing happens.

    Mobile iOS

    PRB1718213

    KB1577613

    		 The embedded list redirects the user to an unrelated saved item when the list is refreshed The wrong Task SLA is shown in the embedded list.
    1. Log into the Agent Mobile App.
    2. Navigate to My Work > My tasks.
    3. Open any task.
    4. Navigate to Related Embedded Screen > Task SLA > See all.
    5. Click the Save Bookmark button on the top right.
    6. Navigate back to the My tasks list screen.
    7. Open any other task.
    8. Navigate to Related Embedded Screen > Task SLA > See all.
    9. Drag down and refresh the Embedded List.

    Expected behavior: The user sees the Task SLA of the current record.

    Actual behavior: The user sees the Task SLA saved in the Bookmark.

    Mobile iOS

    PRB1712165

    		 The word 'Notifications' is not translated into Norwegian with the base instance language pack

    Mobile iOS

    PRB1719396

    KB1579727

    		 Cancelling an attachment upload that is at 100% results in an app crash

    This version also includes other minor bug fixes and performance improvements.