Now Mobile for iOS v19.5.0

  • Release version: Mobile
  • Updated May 1, 2025
  • 2 minutes to read
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    Summary of Now Mobile for iOS v19.5.0

    The Now Mobile for iOS v19.5.0 release, updated on May 1, 2025, focuses on addressing various issues within the application. Users are encouraged to download the latest version from the Apple App Store and can also try a demo version using a demo account.

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    Key Features

    • Bug Fixes: This release resolves multiple issues impacting user experience, including rendering problems with HTML content and loading issues with external links.
    • Performance Enhancements: In addition to bug fixes, the update includes minor performance improvements to enhance application functionality.

    Key Outcomes

    Customers using Now Mobile can expect the following improvements:

    • Correct rendering of HTML links in Genius results, preventing display of raw HTML tags.
    • Resolution of loading loops when accessing frED external links.
    • Successful opening of JSON record cards post-request submission in Virtual Agent.
    • Improved chat history navigation without automatic scrolling interruptions.
    • Resolved styling issues with update choice pickers in Virtual Agent.
    • Completion of Now Assist requests upon submission, eliminating 'Problem on my side' errors.

    These enhancements aim to streamline the mobile experience and improve overall usability for ServiceNow customers.

    The iOS v19.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1872661

    		 Genius result view does not render HTML Genius results that include HTML are not rendered properly. Instead, the entirety of the text is shown, including HTML tags.
    1. Log in to the Agent app.
    2. Navigate to the Home tab.
    3. In the navigation search bar, type in 'Link for replacing my laptop'.

    Expected behavior: The genius result should contain a selectable hyperlink to the appropriate request.

    Actual behavior: The URL for what should be a hyperlink shows up inside an HTML tag (the raw HTML is shown rather than being rendered).

    Mobile iOS

    PRB1874645

    		 frED external links don't load properly for iOS Mobile users The user gets stuck in a loading loop upon selecting a frED link.

    Mobile iOS

    PRB1875859

    		 RecordCardNDS link does not work for mobile When the user attempts to open a JSON record card after submitting a request on Virtual Agent (VA), an 'Error loading URL' screen appears.
    1. Log in to Now Mobile 19.5 or later.
    2. Open VA and enter 'Request Miro'.
    3. Follow the flow to submit a Miro request.
    4. After submission, VA sends a JSON record card summarizing the request.
    5. Select the card.

    Expected behavior: The record opens in a native screen.

    Actual behavior: An 'Error loading URL' screen appears.

    Mobile iOS

    PRB1865433

    		 When the user scrolls up/back in chat history, the screen automatically scrolls to the bottom of the page when a new message comes in When a response comes through for an utterance, the 'New messages' button doesn't display. Instead, the screen is automatically scrolled to the bottom of the page. If the user scrolls up, auto-scroll-to-bottom should be disabled until they've either selected the scroll-to-bottom button or they've manually scrolled to the bottom.
    1. Create an admin user for testing.
    2. Load NAVA.
    3. Type in an utterance and send.
    4. Before the response comes in, scroll up to view previous responses.

    Observe that when the user scrolls up/back in chat history, scroll moves to the bottom of the page when new message comes in.

    Mobile iOS

    PRB1874458

    		 Issues with update choice picker in Virtual Agent (VA) Various styling issues appear.

    Mobile iOS

    PRB1884160

    		 Now Assist requests are not completed upon submission A request does not complete and a 'Problem on my side' error appears.
    1. Now Assist search for 'Order laptop'.
    2. Order a development laptop.
    3. Submit.

    Expected behavior: The request should complete upon submission and provide an RITM number.

    Actual behavior: The request does not complete and a 'Problem on my side' error appears.

    This version also includes other minor bug fixes and performance improvements.