Now Support for Android v19.1.0

  • Release version: Mobile
  • Updated January 2, 2025
  • 2 minutes to read
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    Summary of Now Support for Android v19.1.0

    The Android v19.1.0 release enhances the ServiceNow Agent app by addressing several bugs and improving performance. Users can download this version from the Google Play store and utilize a demo account to explore the app's features.

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    Key Features

    • Bug Fixes: This release resolves specific issues related to barcode scanning, page reload scripts, language settings, and employee profile access.
    • Performance Improvements: General enhancements aim to provide a smoother user experience.
    • Demo Access: Users can try the app using a demo account available post-download.

    Key Outcomes

    • Improved Barcode Functionality: Users can expect accurate data processing when scanning multiple barcodes.
    • Corrected Language Display: The app now properly displays 'Deutsch' in German language settings.
    • Resolved Bookmarking Issues: Users can access saved employee profiles without encountering 'No data available' errors.

    The Android v19.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1793478

    		 A barcode scanner value is not correctly processed when the scanner is opened from CellsFragment The data for a scanned barcode is replaced by the data for the next barcode scanned.
    1. Log in to the Agent app.
    2. Navigate to Jump to Barcode under the Rounds section.
    3. Scan barcode1.png.
    4. Select Healthy/ Unhealthy and submit (if Healthy/Unhealthy buttons are not visible, skip this step).
    5. Select Jump to Next Barcode.
    6. Scan barcode2.png.

    Expected behavior: The data for barcode 2 shows on the CellsFragment. Selecting the Back button shows the user the FormScreenFragment for barcode 1's data. Selecting Back again takes the user back to the ALP.

    Actual behavior: The data for barcode 2 shows on the CellsFragment, then is replaced by the data for barcode 1 after a few seconds (when the client refresh finishes). Also, selecting the Back button takes the user to the ALP instead of back to a previous FormScreenFragment.

    Mobile Android

    PRB1822056

    		 A page reload script doesn't work properly A script that reloads a webpage when the user switches between tabs does not work on Android.

    Mobile Android

    PRB1827801

    		 The word 'Deutsch' is mispelled under the instance language settings 'Deutsch' is misspelled as 'Deutch' when the device language is set to German.
    1. Set the language setting on an Android device to 'German'.
    2. Open the Now Mobile app.
    3. Navigate to Settings > Preferences > Language.

    Notice that the language is displayed as 'Deutch' when it should be spelled 'Deutsch'.

    Mobile Android

    PRB1797131

    		 Now Mobile shows 'No data available' when the user opens a bookmarked employee profile
    1. Log in to any Washington DC base instance on a desktop.
    2. Enable employee profile.
    3. Add a 'Saved' applet to Now Mobile navigation.
    4. Log in to the Now Mobile app on a mobile device.
    5. Search for any employee profile (for example, system administrator).
    6. Select the Save icon in the employee profile.
    7. Navigate to the saved applet.
    8. Try to open the employee profile that was saved.

    Expected behavior: The saved profile is shown.

    Actual behavior: 'No data available' is shown.

    This version also includes other minor bug fixes and performance improvements.