Now Support for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Now Support for Android v21.3.0

    The Android v21.3.0 release of the ServiceNow Agent app focuses on critical fixes and performance improvements to enhance stability and usability. This update addresses multiple issues reported by users, particularly related to offline syncing, third-party deep linking, theming under Microsoft Intune, and app crashes under specific conditions.

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    Key Fixes and Improvements

    • Offline Sync Stability (PRB2004137): Resolved OutOfMemoryError crashes and timeouts occurring during offline to online synchronization when processing large payloads. Users can now reliably queue and sync many work order tasks without app crashes or invalid states.
    • Third-Party Deep Link Support (PRB2009019): Fixed the issue preventing users from being redirected to external browsers when selecting third-party URLs within the app.
    • Theming under Microsoft Intune (PRB2006299): Corrected dialog theming issues in dark mode for users under Intune Mobile Device Management (MDM) and Mobile Application Management (MAM). Dialogs now display correctly with appropriate colors and readability.
    • White-label App Link Support (PRB2003717): Fixed universal link errors (“Error link not supported”) encountered in white-label apps with custom app IDs.
    • Now SDK Sample App Stability (PRB2004277): Addressed crashes when the device is connected to WiFi without internet access, improving robustness during offline connectivity scenarios.

    How to Access the Update

    Customers can download the latest Android v21.3.0 ServiceNow Agent app version from the Google Play Store. A demo mode is available post-download to try the app using a demo account from the initial screen or instance list.

    What Customers Can Expect

    • Improved reliability and performance during offline to online sync operations, especially when handling large data sets.
    • Seamless handling of external links and consistent user experience across device management environments like Microsoft Intune.
    • Reduced app crashes in specific networking and usage conditions, enhancing overall stability.
    • Ongoing minor bug fixes and performance enhancements contributing to smoother app operation.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.