Now Support for iOS v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 4 minutes to read
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    Summary of Now Support for iOS v21.3.0

    The Now Support for iOS v21.3.0 release delivers key fixes to improve the stability and usability of the ServiceNow Mobile Agent app on iOS devices. This update addresses several issues related to date handling, app crashes, writeback errors, UI responsiveness, and offline attachment visibility. ServiceNow customers can download this version from the Apple App Store to benefit from these improvements.

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    Key Fixes and Improvements

    • Reservation Date Correction: The 'Make a reservation' screen now correctly defaults the date field to the current date instead of the previous day.
    • Date Synchronization: Scheduled start and estimated end times are now consistent between the iOS app and the ServiceNow platform.
    • File Upload Stability: Resolved crashes and stuck uploads occurring during file uploads in impersonation mode.
    • App Crash Prevention: Fixed crashes caused by fatal integer overflow when badge counts exceed certain thresholds.
    • Writeback Request Handling: Corrected issues causing HTTP 500 errors when submitting actions with parameter screens and auto-redirect configurations.
    • Session Timeout and Refresh Behavior: The app restores the user's last visited page after session timeouts or pull-to-refresh actions, improving navigation continuity.
    • Form Button Responsiveness: Submit and Cancel buttons remain responsive after server-side writeback errors, enabling retries and form dismissal without forcing app closure.
    • List Screen Filter Button: The Filter button now appears correctly when list pagination loads additional items beyond the initial single item.
    • Notification Handling: Resolved an issue where a change instance alert incorrectly appeared when tapping notifications within the same instance.
    • Smart Assessment Stability: Fixed crashes when opening smart assessments containing rich text descriptive elements.
    • Offline Attachment Visibility: Offline photos added via New Defect Forms now appear immediately in Attachments and Activity Stream without requiring a sync.

    Practical Benefits for ServiceNow Customers

    • Improved date accuracy and consistency enhance scheduling and reservation workflows within the mobile app.
    • Increased app stability and crash fixes provide a smoother and more reliable user experience.
    • Enhanced writeback and form handling improve task completion efficiency without frustrating errors or freezes.
    • Better offline functionality supports uninterrupted work in environments with limited connectivity.
    • Overall performance and usability enhancements help mobile agents stay productive and responsive in their daily tasks.

    The iOS v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1991062

    		 Default date in the reservation screen is set to yesterday instead of today The default date automatically fills the Date field on the 'Make a reservation' screen with yesterday's date instead of today.
    1. In the action menu select Make a reservation.
    2. Navigate to Desks > Browse all.
    3. Toggle all-day to On, check the Date field.

    Notice that the auto-filled date is not the current date.

    iOS Mobile

    PRB2001344

    		 The date shown on the mobile device is not the same one displayed in the platform Scheduled start and Estimate end time is not the same between the Mobile Agent App on iPhone and the platform.

    iOS Mobile

    PRB2006489

    		 A NSGenericException Task gets created in a session that has been invalidated File upload gets stuck or the app crashes while uploading files in impersonation mode.
    1. Log in to the Agent app.
    2. Impersonate an agent.
    3. Open WOT > Activity > Stream.
    4. Upload any attachment.

    Expected behavior: The upload should be successful.

    Actual behavior: The upload gets stuck and the app intermittently crashes.

    iOS Mobile

    PRB2011334

    		 The Agent app crashes on iOS devices When the user has a badge count over a certain value, the initializer traps with a fatal integer overflow, causing the app to crash.

    iOS Mobile

    PRB2006738

    		 iOS writeback returns HTTP 500 when an action has a parameter screen and AutoRedirectDestinationId is configured When an action has both a parameter screen (ParameterData) and an AutoRedirectDestinationId configured server-side, the iOS mobile client includes DestinationSubmittedForm in the writeback request alongside ParameterData. The server does not accept this combination and returns HTTP 500.
    1. Configure a WOT close action (or any action with a parameter screen) on a ServiceNow instance that has AutoRedirectDestinationId set in the action's redirection configuration.
    2. Open the iOS Agent app and navigate to a Work Order Task record.
    3. Select the Close button to open the parameter screen.
    4. Fill in the required inputs (close code, actual quantity, work notes).
    5. Select Submit.

    Expected behavior: The writeback request is submitted successfully. The server responds 200 and the WOT is closed.

    Actual behavior: The server returns HTTP 500 and the WOT close action fails.

    iOS Mobile

    PRB2011561

    		 Restore the last page when pulling to refresh or session timeout When the user reactivates their hybrid webpage session after timeout (due to inactivity, backgrounding, or locking) or performs a pull-to-refresh, they are not returned to their last visited page.

    iOS Mobile

    PRB2009678

    		 Submit/Cancel buttons freeze after a writeback error on an action item form When filling in an action item form (for example, a labor action item on a case), submission returns a server-side error. The error banner is shown correctly but the Submit and Cancel buttons on the form become completely unresponsive. The user cannot retry submission or dismiss the form — the only recovery is to force-close the app.
    1. Open a case in iOS Agent Mobile.
    2. Tap an action item (for example, Log Labor) to open the action item form (SGFormViewController).
    3. Fill in the form fields.
    4. Select Submit.

      Observe that the server-side error banner appears at the top of the screen.

    5. Attempt to tap Submit again (to retry) or Cancel (to dismiss).

    Expected behavior: Selecting Submit retries the writeback. Selecting Cancel dismisses the form.

    Actual behavior: Both Submit and Cancel are completely unresponsive.

    iOS Mobile

    PRB2004817

    		 The Filter button on list screens is hidden when the initial page load returns only one item and never re-appears after more items load via pagination The Filter button should be shown on the top-right of the list screen if more than one item is displayed, but it doesn't appear.

    iOS Mobile

    PRB2011924

    		 Change Instance Alert is shown to the user when a notification is tapped on in the 'Notifications' tab for the same instance

    iOS Mobile

    PRB2007442

    		 A smart assessment crashes when a descriptive element is set as richText The application crashes.
    1. Navigate to My work > My schedule and select a date.
    2. Open a Work Order Task that is in 'Work in progress'.
    3. Select Take Questionnaire.
    4. Open the available questionnaire.
    1. Expected behavior: The questionnaire opens.
    2. Actual behavior: The application crashes.

    iOS Mobile

    PRB2008581

    		 An offline new-defect form photo is not visible in the Attachments/Activity Stream until sync When a new record is created offline via the New Defect Form, callAddAttachmentsScript (CellsContainerTemplateHandler+Redirection.swift) returns early without calling addParameterScreenAttachments, so the offline document cache is never updated with the form-input attachment.
    1. Put the device into airplane mode (fully offline).
    2. Open the app and navigate to the New Defect Form.
    3. Fill in the required fields and attach a photo from the camera or photo library.
    4. Submit the form.
    5. Open the newly created defect from the All Defects opened by me list.

      Observe that the Attachments and Activity Stream sections show 'No data available' and the photo is not visible.

    6. For comparison, add a second photo directly from the Activity Stream (still offline).

      This photo appears immediately.

    7. Restore network connectivity and allow the app to sync.

    Expected behavior: The form photo is visible in Attachments and Activity Stream immediately after the defect is created, without requiring sync.

    Actual behavior: The form photo is invisible until sync completes.

    This version also includes other minor bug fixes and performance improvements.