Service provider reference architecture for Service Integration Management (SIAM)

The Service Integration Management Service Integration and Management (SIAM) for service provider (SP) architecture integrates services for a unified customer experience.

Attributes of SIAM architecture

• Customers access SP services on a dedicated or shared portal to the SP shared instance.
• SPs use ServiceNow shared instances to manage their service delivery.

Figure 1. SIAM architecture at a glance

Figure 2. SP reference architecture comparison