IT Service Management release notes IT Service Management has new and updated features in the Washington DC release. Benchmarks release notesThe ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Washington DC release.ITSM Success Dashboard release notesThe ServiceNow® ITSM Success Dashboard application provides insights into the IT leadership team and process owners that they can use to measure the performance of their ServiceNow® IT Service Management (ITSM implementation. ITSM Success Dashboard was enhanced and updated in the Washington DC release.Coaching release notesThe ServiceNow® Coaching application enables you to monitor the performance of your teams and coach your employees to improve their skill set. Coaching was enhanced and updated in the Washington DC release.DevOps Change Velocity release notesThe ServiceNow® DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced and updated in the Washington DC release.Digital End-User Experience release notesThe ServiceNow® Digital End-User Experience (DEX) solution is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite includes two products: Application and Device Health for IT to proactively resolve device and application issues, and Desktop Assistant for easy access to self-service options. DEX is a new application in the Washington DC release.Digital Portfolio Management release notesThe ServiceNow® Digital Portfolio Management application enables you to view and manage the full life cycle of your services and applications in a unified workspace. Digital Portfolio Management (DPM) was enhanced and updated in the Washington DC release.Incident Management release notesThe ServiceNow® Incident Management application restores normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Washington DC release.On-Call Scheduling release notesThe ServiceNow® On-Call Scheduling application helps you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Washington DC release.ITSM Mobile Agent release notesThe ServiceNow® ITSM Mobile Agent app delivers base system mobile-first experiences designed for IT agents to triage, act on, and resolve incidents on the go. ITSM Mobile Agent was enhanced and updated in the Washington DC release.Service Builder release notesThe ServiceNow® Service Builder application provides a guided experience workflow to create and maintain services and offerings. Service Builder was enhanced and updated in the Washington DC release.Service Operations Workspace for IT Service Management Release NotesThe ServiceNow® Service Operations Workspace (SOW) application is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management capabilities. You can configure your agent experience by using the interface of Service Operations Workspace for ITSM. Service Operations Workspace for IT Service Management was enhanced and updated in the Washington DC release.Walk-up Experience release notesThe ServiceNow® Walk-up Experience application enables you to create and manage an on-site support channel. Walk-up Experience was enhanced and updated in the Washington DC release.Workforce Optimization for ITSM release notesThe ServiceNow® Workforce Optimization for ITSM application enables you to manage and maintain the productivity of your workforce from a single location. Workforce Optimization for ITSM was enhanced and updated in the Washington DC release.ITSM Predictive Intelligence Workbench release notesThe ServiceNow® ITSM Predictive Intelligence Workbench application provides prebuilt use case templates and guides you through your machine learning implementation to create intelligent ITSM business processes. ITSM Predictive Intelligence Workbench was enhanced and updated in the Washington DC release.
IT Service Management release notes IT Service Management has new and updated features in the Washington DC release. Benchmarks release notesThe ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Washington DC release.ITSM Success Dashboard release notesThe ServiceNow® ITSM Success Dashboard application provides insights into the IT leadership team and process owners that they can use to measure the performance of their ServiceNow® IT Service Management (ITSM implementation. ITSM Success Dashboard was enhanced and updated in the Washington DC release.Coaching release notesThe ServiceNow® Coaching application enables you to monitor the performance of your teams and coach your employees to improve their skill set. Coaching was enhanced and updated in the Washington DC release.DevOps Change Velocity release notesThe ServiceNow® DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced and updated in the Washington DC release.Digital End-User Experience release notesThe ServiceNow® Digital End-User Experience (DEX) solution is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite includes two products: Application and Device Health for IT to proactively resolve device and application issues, and Desktop Assistant for easy access to self-service options. DEX is a new application in the Washington DC release.Digital Portfolio Management release notesThe ServiceNow® Digital Portfolio Management application enables you to view and manage the full life cycle of your services and applications in a unified workspace. Digital Portfolio Management (DPM) was enhanced and updated in the Washington DC release.Incident Management release notesThe ServiceNow® Incident Management application restores normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Washington DC release.On-Call Scheduling release notesThe ServiceNow® On-Call Scheduling application helps you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Washington DC release.ITSM Mobile Agent release notesThe ServiceNow® ITSM Mobile Agent app delivers base system mobile-first experiences designed for IT agents to triage, act on, and resolve incidents on the go. ITSM Mobile Agent was enhanced and updated in the Washington DC release.Service Builder release notesThe ServiceNow® Service Builder application provides a guided experience workflow to create and maintain services and offerings. Service Builder was enhanced and updated in the Washington DC release.Service Operations Workspace for IT Service Management Release NotesThe ServiceNow® Service Operations Workspace (SOW) application is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management capabilities. You can configure your agent experience by using the interface of Service Operations Workspace for ITSM. Service Operations Workspace for IT Service Management was enhanced and updated in the Washington DC release.Walk-up Experience release notesThe ServiceNow® Walk-up Experience application enables you to create and manage an on-site support channel. Walk-up Experience was enhanced and updated in the Washington DC release.Workforce Optimization for ITSM release notesThe ServiceNow® Workforce Optimization for ITSM application enables you to manage and maintain the productivity of your workforce from a single location. Workforce Optimization for ITSM was enhanced and updated in the Washington DC release.ITSM Predictive Intelligence Workbench release notesThe ServiceNow® ITSM Predictive Intelligence Workbench application provides prebuilt use case templates and guides you through your machine learning implementation to create intelligent ITSM business processes. ITSM Predictive Intelligence Workbench was enhanced and updated in the Washington DC release.