Survey Designer Configuration form

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 8분

    • Description of the field values for the Survey Designer Configuration form.

    표 1. Configuration tab fields
    Field Description
    Active Select the check box to enable the distribution of this survey to recipients.
    Survey Owners Owners of the survey. You can add a user with the survey_creator, survey_admin, or assessment_admin role.
    Anonymize responses Select the check box to collect survey responses anonymously. Recipients are not listed with survey results. When a user submits a survey, the system clears the Assigned to field for the associated survey instance. Also, survey responses for anonymous surveys do not contain Assigned to values.
    주:
    The Assigned to field is cleared. However, each response record includes the Created By and Updated By fields that are accessible to users with the survey_admin role.
    Description Description of this configuration or the survey to which it is attached.
    Do not show survey introduction notes Check box to skip the introduction notes when a survey is launched. This functionality is applicable in both the ServiceNow AI Platform and Service Portal product versions.
    Introduction Introductory content to display on surveys. You can add a welcome message or background information about the survey.
    Signature Acknowledgement by a survey recipient of requirements, admonitions, or expectations related to a survey.
    Return URL Destination address of a web page that is presented to users after they submit a completed survey. When a return URL is configured, the End note content does not appear.
    End note Content that is displayed to recipients after they submit a completed survey. You can add a thank you message, follow-up instructions, or other applicable information. End notes are not displayed if a Return URL is specified.
    Public Survey Enables public access to the survey. No login is required to take a public survey and users or non-users can respond anonymously. For completed public surveys, the Assigned to field value is Guest.
    주:
    This check box is available only after you save the survey.
    Survey Publish URL Specifies a URL of the survey that can be shared with users.
    주:
    This field is available only after you publish the survey.
    Sample metric Specifies the metric that appears as a sample in emails sent to users.
    Pagination setting for Service Portal view Specify how the user will see pages on the desktop or tablet view in Service Portal.
    • Category: Display each category on a separate page.
    • Question: Display each question on a separate page. This happens for mobile regardless of this setting.
    • None: All items on a single page—no pagination
    Default: Category
    주:
    This field appears only when Service Portal is installed.
    Chat Survey Option to validate if survey questions are supported in a chat survey. Enables conversational questionnaires (pre-chat and post-chat surveys) in the chat client. Also enables you to map chat context variables to survey questions. For information on a chat survey in ITSM Virtual Agent, see Surveys in ITSM Virtual Agent
    주:
    This field is available only when the Glide Conversation Server plugin (com.glide.cs) is activated.
    One Click Survey Enables a One Click survey in Service Portal.
    주:
    This option can be selected if the Pagination setting for Service Portal view is set to None.
    Source Table Table whose field is used as a dynamic value for a question in a triggered survey.
    주:
    When you select a source table, ensure that its relevant field is selected as Source Field value of a metric.
    Allow Sentiment Analysis Enables sentiment analysis for this survey.
    Duration Amount of time that recipients are given to complete this survey, starting from the time that the survey is generated. The default duration is 14 days.
    Outlook Actionable Message Includes an embedded survey in the survey email notification. After you select this check box and save the survey, a validation is run to ensure all survey questions are supported.
    주:
    This field is available only when the Outlook Actionable Messages(sn_ms_oam) plugin is installed.
    표 2. Availability tab fields
    Accessible by Defines who can access the survey. Possible values are
    • Anyone: Accessible by anyone with the survey link.
    • Specific users: Accessible by specified users.
    Survey groups only If selected, a survey is available for survey groups only.
    주:
    This field is displayed only if the Accessible by is Specific users.
    Add group users Group users for whom the survey is available.
    주:
    This field is displayed only if the Accessible by is Specific users.
    Add users Users for whom the survey is available.
    주:
    This field is displayed only if the Accessible by is Specific users.
    Add recipients lists Recipients lists for whom the survey is available.
    주:
    This field is displayed only if the Accessible by is Specific users.