Undo or redo typing actions or formatting while authoring knowledge articles

Quickly revert typing actions or formatting that you made during the current session of editing a knowledge article using the HTML editor.

시작하기 전에

Open the knowledge article in which you want to use the HTML editor.

이 태스크 정보

You can also use the HTML editor when creating or editing a knowledge article using the Knowledge Management application in the ServiceNow AI Platform interface or in Agent Workspace. To create or edit a knowledge article in the ServiceNow AI Platform interface, see Create a knowledge article or Edit a knowledge article. To create or edit a knowledge article in Agent Workspace, see Create a knowledge article in Agent Workspace or Edit a knowledge article in Agent Workspace.

프로시저

1. Place the cursor in the Article body section.
2. Undo or redo a typing action or format change.
   • To undo the previous change, click the undo icon ().
   • To redo a change that has been undone, click the redo icon ().
   주:

   The undo () and redo () icons are available based on the number of actions that are saved to be undone or certain actions that can't be undone.