Enable knowledge blocks for each knowledge base

Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base.

시작하기 전에

Make sure that the knowledge blocks [com.snc.knowledge_blocks] plugin is activated.

Role required: knowledge_admin or knowledge_manager

프로시저

1. Navigate to All > Knowledge > Administration > Knowledge Bases.
2. Open the knowledge base record.
3. In the Knowledge Base form, select the Enable blocks check box.
   주:

   If the Enable blocks check box is not visible, you can add the field to the form by right-clicking the form header and navigating to Configure > Form Layout.

   
4. Click Update.
   주:

   If you decide to later disable the knowledge blocks feature, all knowledge blocks within the knowledge base must be deleted before you can clear the box.

다음에 수행할 작업

Create knowledge blocks to use within the enabled knowledge base.

관련 개념

• Knowledge blocks
• Using knowledge blocks
• Knowledge blocks authoring in Agent Workspace