Retire a knowledge block in Agent Workspace

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Retire a published knowledge block if you no longer want it to be available for users to view or search.

    시작하기 전에

    You must have contribute access to the knowledge base that stores the knowledge block you want to retire.

    Role required: agent_workspace_user and knowledge

    이 태스크 정보

    You can retire knowledge blocks only if they are not used in any knowledge articles.

    프로시저

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. Go to Lists > Knowledge Articles > Published.
    3. Select the knowledge block you want to retire.
    4. Click Edit.
    5. Click Retire.

    결과

    The knowledge block is retired depending on the workflow setting of its knowledge base.
    • Knowledge - Instant Retire: The knowledge block is immediately retired.
    • Knowledge - Approval Retire: The knowledge block is retired on approval completion.

    When retired, your knowledge block no longer appears in the Published list under Knowledge Blocks in Agent Workspace.