[Draft] Improve productivity with Now Assist for SPM

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read

    • Generative AI skills for Strategic Portfolio Management (SPM) help your product managers with various tasks such as generating feedback and Docs summary, stories from epics, demands from conversation, project summary, and others.

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    Now Assist for SPM skills overview

    The Now Assist for SPM application includes the generative AI skills and features that enable your product, project, and demand managers to leverage Now Assist skills so that they can streamline their processes and workflows.

    Multi feedback or feedback summarization

    Provides your product managers with a concise and informative summary of the lengthy customer feedback comments. The product managers can generate a summary from the name and description of one or multiple feedback records so that they can quickly understand the feedback context. The generated summary can be directly converted to an execution item. Now Assist can generate a summary from the feedback only if the feedback has at least 60 words in the fields that are used for the input data. The 60-word minimum optimizes the experience by verifying that there’s enough information to make a summary.

    The following example shows a summarization of multiple feedback records by using the multi feedback summarization skill.

    Generate stories for work items in EAP using Now Assist for SPM

    Generates high-quality story recommendations for an epic using the Story generation skill in the EAP workspace. Now Assist uses the epic's name, description, and any existing stories to provide story recommendations. Based on the recommendations, you can ask Now Assist to combine, split, remove, modify any recommendation or generate stories per the original recommendations.

    List of stories created by Now Assist.

    Thus, by using the Story generation skill of Now Assist, you can:
    • Remove initial roadblocks to create stories for an epic.
    • Save time and increase productivity by automating the story creation process.
    • Ensure completeness of stories by covering personas, outcomes, and acceptance criteria.

    The Story generation skill is supported starting with the Yokohama release and Strategic Planning v4.5.0.

    Conversational experiences for demand creation.

    Simplify the process of creating a Demand within the Employee Service Management (ESC) portal by using the Now Assist conversational catalog creation capability.

    • Avoid searching through the list of catalog items to find the right item for demand creation.
    • Answer contextual questions in the chat to auto-populate the relevant fields in the Demand form.
    Note:
    This skill is available under the Platform category of the Now Assist Admin console.
    Project Doc Summarization and Actions, Planning Item Doc Summarization and Actions, or EAP Doc Summarization and Actions

    Provides your product managers with a concise and informative summary of the selected or complete text by using Now Assist in Docs. Your product managers can summarize, elaborate, or shorten the selected or complete content on Docs to quickly understand the key information by using the Project Doc Summarization and Actions (Project Workspace), Planning Item Doc Summarization and Actions (Strategic Planning), or EAP Doc Summarization and Actions (Enterprise Agile Planning) skill.

    Figure 1. Now Assist in Docs
    Now Assist generated summary of text in Docs.

    Applications and features