Exploring Next Experience for Demand Management
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Summary of Exploring Next Experience for Demand Management
Next Experience for Demand Management offers a centralized and streamlined workspace that enables your organization to create, evaluate, and prioritize demands throughout their entire life cycle. This unified interface consolidates all demand-related activities—including intake, qualification, and task management—eliminating the need to navigate multiple modules. It allows you to define scope, assess capacity, estimate effort, and evaluate financial and strategic impacts. Guided playbooks ensure a consistent process by directing demands through each stage from intake to completion.
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Users and Their Roles
- Business users: Submit demands via the Service Catalog or Idea Portal.
- Demand users: Create demands within Demand Management and provide necessary details; however, they cannot edit demands after submission.
- Demand managers: Oversee and prioritize demands, assign tasks for additional information, and progress demands through life cycle stages.
- Business stakeholders: Complete assessments for scoring and review demands prior to approval.
- Demand approvers: Approve demands for conversion into work items.
Key Benefits
- Consistent demand intake and evaluation process: Structured workflows guided by playbooks ensure demands move through defined evaluation stages systematically.
- Centralized visibility: A single interface provides comprehensive access to all demand details—including business cases, capacity, and financials—enabling demand managers to gain a holistic view without cross-referencing multiple sources.
- Playbook-guided life cycle: Organizations can define and enforce their own demand processes through prescribed stages and activities, ensuring demands are thoroughly evaluated before progression.
- Consolidated data for prioritization: Unified views of demand details, capacity and risk assessments, and financial summaries empower demand managers to compare, rank, and prioritize demands according to organizational criteria.
Next Steps
To make the most of Next Experience for Demand Management, explore documentation on configuring the workspace, managing demands and financials, and reference materials that support effective demand management within the platform.
Next Experience for Demand Management enables you to create, evaluate, and prioritize demands, throughout the demand life cycle.
Next Experience for Demand Management overview
Next Experience for Demand Management is a centralized workspace experience that streamlines how your organizations can capture, evaluate, and progress demands through their life cycle. It brings together all demand‑related activities such as intake, qualification, and task management into a single interface. By consolidating access to demands, tasks, resources, financials, and supporting records, the workspace means you don't have to navigate across multiple modules. You can define scope, assess capacity, estimate effort, and evaluate financial and strategic impact. Playbooks guide demands through each stage from intake to completion so your team follows a consistent process.
Next Experience for Demand Management users
| User | Description |
|---|---|
| Business user | Creates a demand using Service Catalog or Idea Portal. |
| Demand user | Creates a demand using Demand Management and adds required details. Cannot edit the demand details once the demand moves to the Submitted state. |
| Demand managers | Manages and prioritizes demands based on the available demand details. They can assign demand tasks to gather more details. Demand managers are also responsible for progressing the demand through the different stages in its life cycle. |
| Business stakeholders | Fills out the assessments for scoring and reviews demands before they are approved. |
| Demand approvers | Approves the demand to be converted into a work item. |
Next Experience for Demand Management benefits
Next Experience for Demand Management provides benefits for demand managers and their users.
- Consistent demand intake and evaluation process: Next Experience for Demand Management enables a structured workflow. Demands progress through defined evaluation stages.
- Centralized visibility into demand information: Next Experience for Demand Management provides a single interface to view all demands and their associated details such as business cases, capacity, and financials. Demand managers can compile a complete picture of a demand without having to cross-reference multiple forms, modules, or applications to compile a complete picture of a demand.
- Playbook-guided demand life-cycle: Playbooks define the sequence of stages and activities that demands must go through such as creation, planning, assessment, and approval. Each stage contains a set of prescribed activities that must be completed before demands transition to the next stage. Using playbooks, your organization can define its own processes.
- Consolidated data for demand prioritization: Next Experience for Demand Management provides demand details, capacity and risk assessment outputs, and financial summaries in a unified view. Demand managers can compare, rank, and prioritize demands based on defined organizational criteria.