Resource planning with Project Workspace
Summarize
Summary of Resource planning with Project Workspace
ServiceNow’s Resource Management application within Project Workspace enables you to allocate, plan, track, and manage resources at both project and task levels. This functionality helps optimize project execution by providing detailed visibility into resource assignments, capacities, and availability.
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Key Features
- Attribute-based resource assignments: Assign resources based on key attributes such as Group, Role, and Skill to ensure appropriate task allocation and easy reassignment when needed.
- Flexible resource assignment management: Modify assignment dates, resources, efforts, and proposed allocations dynamically at any project level.
- Effort type switching: View resource allocations in different effort metrics including Hours, Full-Time Equivalent (FTE), or Person Days for tailored insights.
- Resource assignment pane: A dedicated interface within Project Workspace that facilitates adding and managing resource assignments for projects and tasks.
- Resource allocation heatmap: A color-coded modal that visually represents resource availability and utilization across weekly or monthly intervals, highlighting over-allocated and underutilized resources.
- Heatmap insights: Detailed breakdown of assigned tasks, project owners, resource status, effort per task, total utilization percentage, and remaining capacity helps resource managers make informed allocation decisions.
Key Outcomes
- Improved resource utilization visibility through heatmaps that prioritize approved tasks and highlight capacity constraints.
- Ability to proactively reassign or allocate pending work to resources with available capacity, preventing overallocation and ensuring balanced workloads.
- Streamlined project execution by enabling precise resource assignments directly within the Project Workspace, enhancing coordination and project delivery effectiveness.
Use the Resource Management application to allocate and manage your resources in the Project Workspace.
Key benefits
- Create an attribute-based resource assignment.
- Change the resource assignment dates, resources, efforts, and proposed allocations at any level of the project.
- View resource allocations using new heatmap modal. The allocations are color-coded to display the availability of the resources.
- View the primary attributes such as Group, Role, and Skill of each resource in the resource assignment pane. They are useful when you work on reassigning a task to a different user with the same primary attributes.
- Switch between Hours, FTE, or Person Days effort types to view resource allocations.
Resource assignment pane
The resource assignment pane displays a interface where you add resource assignments for your projects or project tasks.
Resource allocations and heatmap
Allocation heatmap modal gives you an overview of the resource utilization to identify the over allocated and the available resources. The allocations are color-coded to display the availability of the resources and help you to identify the availability of the resource for the filtered time frame. The new heatmap modal gives you the following insights for a resource such as the assigned tasks with their respective project owner, resource status, efforts for each task, total utilization percentage for the approved tasks, and the remaining capacity.
Heatmap breakdown
From the above example, you can see the breakdown of the approved work items along with the rolled up efforts, Utilization percentage, and the Remaining capacity for the month of January 2025. The approved work is within the resource capacity as the remaining capacity is 120 hours. Resource manager can use these insights to decide and allocate the pending work items to another resource with available effort.
Within the Resource Allocation view, the Approved state is prioritized and listed first, followed by other statuses based on their order in the record list. Additionally, if a user has no capacity during a given period, the corresponding cell is displayed in red color.