Migrate to Knowledge Management v3

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • When you migrate to Knowledge Management v3 from v2, you must migrate legacy knowledge content and any customizations you have made to the Knowledge Base applications.

    The following video provides more information on how to migrate from Knowledge Management v2 to v3.

    Knowledge Management v3 migration process

    When you upgrade from knowledge v2, consider a multi-step migration process. This process ensures you can access existing knowledge content and allows you to fully migrate at your own pace.

    Review automatic changes before upgrading. These changes are applied immediately when upgrading and may impact existing functionality.
    1. Migrate knowledge functionality to use your customized functionality with the Knowledge Management v3 enhancements.
    2. Migrate knowledge content to use the Knowledge Management v3 enhancements with your existing knowledge articles.