Enable knowledge blocks for each knowledge base

Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base.

Avant de commencer

Make sure that the knowledge blocks [com.snc.knowledge_blocks] plugin is activated.

Role required: knowledge_admin or knowledge_manager

Procédure

1. Navigate to All > Knowledge > Administration > Knowledge Bases.
2. Open the knowledge base record.
3. In the Knowledge Base form, select the Enable blocks check box.
   Remarque :

   If the Enable blocks check box is not visible, you can add the field to the form by right-clicking the form header and navigating to Configure > Form Layout.

   
4. Click Update.
   Remarque :

   If you decide to later disable the knowledge blocks feature, all knowledge blocks within the knowledge base must be deleted before you can clear the box.

Que faire ensuite

Create knowledge blocks to use within the enabled knowledge base.

Concepts associés

• Knowledge blocks
• Using knowledge blocks
• Knowledge blocks authoring in Agent Workspace