Products that use and benefit from CSDM guidelines

Following the CSDM guidelines generates significant benefits in impact analysis, risk analysis, and business continuity.

Importance of CSDM to the ServiceNow AI Platform

Tableau 1. Value across the enterprise — impact analysis, risk analysis, and business continuity

Product family	Benefits of a mature CMDB that follows the CSDM guidelines	Key metrics
ITSM	Change management True service-level reporting Remove semantic disparity	Reduced tickets Reduced MTTR
ITOM	Visibility across environments System health and availability Map issues to business processes for prioritization	Avoided service outages Reduced MTTR
ITAM	Accurate license positions Visibility across operational and financial data	Reduced software license fines Reduced failed audits
Strategic Portfolio Management (SPM)	Map resources to business processes Services based on business context Planning scope and impact of investment / divestment	Reduced business risk and outages from outdated technologies
SecOps	Prioritization of vulnerabilities based on business criticality Faster incident isolation and response End-to-end risk visibility	Reduced time to remediate priority 1 vulnerabilities
DevOps	Automated DevOps change management Link between configuration changes and impacted Cls	Automated change
CSM	Visibility across customer environment Accurate response to incidents	Customer satisfaction
IRM (GRC)	Ensures quality data used for audit Healthy, trusted data is critical for audit scoping and activities	Accurately identify audited entities Reduced audit effort and time

Benefits of the CSDM guidelines

Tableau 2. Rationalization, outage reduction, reporting, and data alignment

Benefit	Value and associated features
Rationalization — Determine how well an enterprise application is performing	Identify insights from operational activities related to services (visualize aggregated information across all your services and supporting operations). Application Portfolio Management (APM) and IT Business Management (ITBM)
Outage reduction — Identify affected business services quickly	Prioritize critical events based on service-related information. IT Service Management (ITSM) and Event Management
Reporting — Consistent and reliable information about your services and digital products	Understand services, their makeups, and their accountabilities. IT Service Management (ITSM)
Alignment — Align business processes to reduce risk and assure compliance	Understand Service Health (availability, CSAT, Performance, Vulnerabilities, IPC stats) Governance, Risk, and Compliance (GRC)