Create a UI action to enable creating knowledge articles from incidents

Create a UI action to add the Knowledge check box to the Incident form.

Avant de commencer

Role required: admin

Procédure

1. Navigate to System UI > UI Actions.
2. Click New.
3. Fill in the following fields.

   Tableau 1. UI Action form

   Field	Description
   Name	Create Knowledge
   Table	Incident
   Action name	create_knowledge

4. Select the Client check box.
5. Select the List v3 Compatible check box.
6. Select the Form button check box.
7. In the Onclick field, enter createKnowledgeClient().
8. In the Condition field, enter gs.getProperty("enable_kcs_incident") == 'true' && new global.CSMTableMapUtil (current).findMapByName("incident_kcs_article") && new global.KBKnowledge().canCreate().
9. In the Script field, enter the following code.

   function createKnowledgeClient() {
       if (g_form.modified) {
           alert(new GwtMessage().getMessage('You have unsaved changes. Please save them to continue.'));    
       }else{
           //Call the UI Action again but skip the 'onclick' function
           gsftSubmit(null, g_form.getFormElement(), 'create_knowledge');
   //MUST call the 'Action name' set in this UI Action
       }
   }
   
   //Code that runs without 'onclick'
   //Ensure call to server-side function with no browser errors
   if (typeof window == 'undefined')
       CreateKnowledgeServer();
   
   function CreateKnowledgeServer(){
       current.update();
   
       var map = new global.CSMTableMapUtil (current);
       map.findMapByName("incident_kcs_article");
       var targetURL = map.getTargetURL();
           if(targetURL)
           action.setRedirectURL(targetURL[0]);
   }