Document Management integration with external content providers

Integrate Document Management with external cloud providers for editing, sharing, and collaborating over documents for Core UI.

Integration with external cloud

Edit, share, and collaborate on documents in:

• Microsoft OneDrive
• Microsoft SharePoint
• Google Drive

Authentication

Authentication enables users to authenticate with their accounts within ServiceNow using a secure connection between the user's identity and their corresponding Microsoft OneDrive or Google Drive account, allowing users to access, view, and manage their files directly from ServiceNow.

For personal authentication, see Personal authentication.

• Configure system properties to access files and folders from external content providers
  Configure system properties to enable access to files and folders from external content providers like Microsoft OneDrive V3.1 and Google Drive V3.1 when using the sn-document-explorer-connected component in Document Management with Personal authentication.
• Attach a document from an external provider
  Attach documents from an external cloud like Microsoft OneDrive, Microsoft SharePoint, or Google Drive to Document Management.
• Upload to a cloud
  Upload documents from Document Management to an external cloud like Microsoft OneDrive, Microsoft SharePoint, or Google Drive.
• Download versions from cloud
  Download document versions from an external cloud to Document Management.
• Upload versions to an external cloud
  Upload document versions Document Management to an external cloud.