Controlling the on-call communication channel with Notify

Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.

If Force communication channel is specified in the Escalation settings for rosters, the preferred user device is used: SMS, voice, or email.

For example, if the preferred device is SMS and the on-call member does not have an SMS device defined, the user is not contacted even if the user has an email address. When forcing a communication channel on an escalation level does not succeed, no further communication attempts are made. The fact that the user could not be reached is logged.

• On-Call Assign by Acknowledgement workflow
  The On-Call: Assign by Acknowledgement workflow is provided with Notify.

Tâches associées

• Set up Notify with On-Call Scheduling
• Call a user from the WebRTC UI

Référence associée

• Key differences between on-call scheduling with NotifyNow and with Notify

Information associée

• Subscription-based notifications