Request translations for missing languages in Agent Workspace

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Request to translate a published knowledge article in available languages by creating a translation task in Agent Workspace.

    Avant de commencer

    You must have contribute access to the knowledge base that stores the knowledge article.

    Ensure that the system administrator verifies the following settings:

    • Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated.
    • I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2) is activated.
      Remarque :
      The 18N: Internationalization plugin (com.glide.i18n) activates the I18N: Knowledge Management Internationalization Plugin v2 plugin.
    • The glide.knowman.translation.enable_translation_task property is set to true in the ServiceNow AI Platform interface. For more information, see Knowledge Management properties.

    Role required: agent_workspace_user

    Procédure

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. Click Lists > Knowledge > All Articles.
    3. Click the link to a knowledge article for which you want to create a translation task.
    4. On the Knowledge form, click Edit.
    5. Click Request translations.
    6. In the Request translation dialog box, select one or more available languages in the Select languages list.
      If a language appears grayed out, a translation is already in progress or has been completed for that language. Some languages might not be available if the system administrator has configured only specific languages for the knowledge base in which the article is contained.
    7. Click Submit.

    Résultats

    The translation task is created for the article in the selected languages and assigned to a group or user based on assignment rules, if configured.