Log in to your ServiceNow instance for authoring knowledge articles in Microsoft Word

Author and collaborate on knowledge articles in Microsoft Word by logging in to your ServiceNow instance from the Word Online application.

Avant de commencer

You must have contribute access to the knowledge base within which you want to create the knowledge article.

The system administrator and Office 365 administrator have configured the Knowledge Management - Add-in for Microsoft Word. (For more information, see Configure Knowledge Management - Add-in for Microsoft Word.)

Pourquoi et quand exécuter cette tâche

You need to authenticate with your ServiceNow instance credentials for accessing and creating knowledge articles using Microsoft Word. You might also need to re-authenticate if your session has expired.

Procédure

1. Sign in to your Office 365 account.
2. From the Microsoft 365 app launcher, select the icon to launch the Microsoft Word app.
   For more information, see Use the Office 365 app launcher.
3. In the New section, click New blank document, or open any existing Microsoft Word document.
4. On the Home tab, click the Knowledge icon ().
5. In the Knowledge Management pane of the Word document, click Log in to ServiceNow.
   The ServiceNow login page opens in a separate tab of your browser.
6. On the ServiceNow login page, enter your ServiceNow credentials.

Résultats

After successful authentication, the ServiceNow instance browser tab closes and you are redirected to the Microsoft Word browser tab. On the Microsoft Word document, the Knowledge Management pane displays the welcome screen.