Collect knowledge usage metrics

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Capture metrics such as article views, page views, and portal searches to track aggregated knowledge usage by users.

    Avant de commencer

    Set the duration over which the metrics are aggregated through the glide.knowman.usage_metrics_duration property. For more information, see Other knowledge properties. By default, the property value is set to 60 minutes.

    You must activate the Knowledge Management v3 plugin (com.snc.knowledge3).

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    Monitor the knowledge usage metrics to improve the overall effectiveness of the knowledge usage across the portals.

    Procédure

    1. Navigate to All > System Definition > Scheduled Jobs.
    2. Search and open the Knowledge Usage Metrics scheduled job.
    3. In the Knowledge Usage Metrics form, select the Active check box to activate the scheduled job.
      The scheduled job is inactive by default.
    4. In the Run field, select Periodically as the frequency of the scheduled job.
      See the Scheduled jobs topic for other frequency options.
    5. In the Repeat Interval field, enter the repeated time interval at which the scheduled job should run.
      By default, the duration is set to 60 minutes.
    6. Click Update.

    Que faire ensuite

    Modify the data retention policy for knowledge usage metrics to remove unwanted and older data from the knowledge usage metrics [kb_usage_metrics] table.