Configure a user action for the article view page

Configure a user action for the Knowledge Management article view page in the Knowledge Management Service Portal.

시작하기 전에

Role required: sp_admin or admin

이 태스크 정보

The article view page uses the Knowledge Article Content widget to provide user actions. Use the widget instance options to customize these actions.

Ensure that the application scope on the ServiceNow AI Platform is set to Knowledge Management Service Portal.

User actions available for the article view page appear in a menu after clicking the overflow icon () in the article header. These actions enable users to flag an article, edit an article, or create an incident for an article.

프로시저

1. Navigate to the Knowledge Management Service Portal article view page.
2. Control + right-click the article header.
3. Click Instance Options.
4. Configure the desired settings for the Knowledge Article Content widget.

   Instance option	Description
   Bootstrap color	The color of the widget header.
   CSS	Custom configurations that determine the look and feel of the elements in the widget. For more information, see Service Portal SCSS Primer.
   Hide All Actions	Hides the user actions in the article header including the Subscribe/Unsubscribe button and the overflow icon.
   Show Version Information	Displays version information for the selected article. Requires the Knowledge Management Advanced plugin (com.snc.knowledge_advanced).
   Show Create Incident Action	Displays the Create Incident user action when a user clicks the overflow icon in the article header.
   Create Incident Action Label	The label for the user action that appears in the overflow icon menu. The default is Create Incident.
   Create Incident Action URL	The target URL for the Create Incident user action. If no URL is specified, the system uses the URL in the glide.knowman.create_incident_link system property.
   Redirect to the latest article	Redirects the article view page to the latest accessible version of the article, if available. Disable the Show Version Information option to hide the version information on the article view page because any version link will redirect to the latest version only.

5. Click Save.