Configure access to knowledge bases for unauthenticated users
Identify knowledge bases accessible to unauthenticated users based on the user criteria and the system property settings.
시작하기 전에
You must activate the Knowledge Management v3 plugin (com.snc.knowledge3).
Role required: knowledge_manager, knowledge_admin, or admin
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage features.
프로시저
- Navigate to .
- Click the View knowledge bases accessible to unauthenticated users related link.
- Review knowledge bases accessible to unauthenticated users.
- 옵션:
Restrict unauthenticated users to access a knowledge base by selecting the
knowledge base and configuring its access settings.
- Use user criteria to determine access to the knowledge base for
unauthenticated users.
For more information, see Managing access to knowledge bases and knowledge articles.
- If no user criteria is specified for the knowledge base, as an
administrator, you can set the value of the
glide.knowman.block_access_with_no_user_criteria
system property to true.
For more information, see Knowledge Management properties.
- Use user criteria to determine access to the knowledge base for
unauthenticated users.