Subscribe to a knowledge base

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Subscribe to a knowledge base and receive notifications when articles are added to that knowledge base.

    시작하기 전에

    You must activate the Knowledge Management Advanced (com.snc.knowledge_advanced) plugin. For more information, see Configure knowledge subscriptions.

    Role required: knowledge

    이 태스크 정보

    Users can subscribe to a knowledge base from either the Knowledge Management v3 user interface or the Knowledge Management Service Portal.
    주:

    Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage features.

    프로시저

    1. Navigate to All > Knowledge > Homepage.
    2. Click the Subscribe link on the knowledge base tile.
      The link changes to Subscribed and includes a check mark.

    결과

    Receive notifications when articles are added to the subscribed knowledge base.