Request a knowledge base

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • If existing knowledge bases do not fit your needs, you can request a new knowledge base through the service catalog. If the request is approved, you are added as the owner of the new knowledge base.

    시작하기 전에

    Role required: none

    이 태스크 정보

    If no knowledge base exists that fit your needs, all users can request a new knowledge base.

    프로시저

    1. Navigate to All > Self-Service > Service Catalog.
    2. Select Can We Help You?.
    3. Select the Request Knowledge Base catalog item.
    4. Enter the reason you want the knowledge base, and a name for the knowledge base.
    5. Click Submit.

    다음에 수행할 작업

    You are notified when the request is approved or rejected. If the request is approved, you are added as the owner of the new knowledge base. You can then assign managers and manage articles in the new knowledge base.

    Knowledge bases created through this request process are inactive by default, so you must activate the knowledge base to make it available for users.