Translate a knowledge article from a translation task in Agent Workspace

Translate a published knowledge article for which you have been assigned a translation task.

시작하기 전에

You must have contribute access to the knowledge base that stores the knowledge article.

Ensure that the system administrator verifies the following settings:

• Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated.
• I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2) is activated.
  주:

  The 18N: Internationalization plugin (com.glide.i18n) activates the I18N: Knowledge Management Internationalization Plugin v2 plugin.
• The glide.knowman.translation.enable_translation_task property is set to true in the ServiceNow AI Platform interface. For more information, see Knowledge Management properties.

Role required: agent_workspace_user

이 태스크 정보

A translation task is created for a knowledge article when a request for translation is submitted or its knowledge base is configured to automatically create translation tasks. For more information, see Request translations for missing languages in Agent Workspace and Create a knowledge base.

주:

The translation management feature isn't available for knowledge blocks in Agent Workspace.

프로시저

1. Navigate to All > Agent Workspace > Agent Workspace Home.
2. Click Lists > Knowledge > My Tasks - Translation.
3. In the Number column, click the link to a translation task.
4. Click Translate.
   주:

   The Translate button is not available if the glide.knowman.translation.enable_translation_task property is disabled, translations of the knowledge article are available in all available languages, or a translation task has already been created for all the available languages.

   The Original language and Translated language sections appear side by side for easy viewing, as shown in the following figure. By default, the Translated language section includes the original language content.

   

5. Provide the translation in the Translated language section.
   • If dynamic translation is enabled, click Machine translate to automatically replace the draft content in the Translated language section with machine-translated content in the targeted language.
     주:

     A default translator configuration should be available. For configuring the translation API, see Dynamic translation.

     When you click Machine translate, any draft content in the Translated language section is automatically replaced with the machine-translated content.

   • If dynamic translation is not available, replace the draft content in the Translated language section with your translated text.
6. Click Create draft article to create a draft version of the translated article.
7. Click Publish.

결과

When the translated version of the knowledge article is published, a new knowledge number is assigned to the translated version. The translated version is available in the All Articles list in Agent Workspace. Also, the Translated Versions related list on the Knowledge form of the original and translated knowledge article is updated with all the translated versions.

관련 개념

• Translation management

관련 태스크

• Request translations for missing languages in Agent Workspace