Mobile Agent for iOS v19.3.1

  • Release version: Mobile
  • Updated March 11, 2025
  • 2 minutes to read
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    Summary of Mobile Agent for iOS v19.3.1

    The iOS v19.3.1 release of the Mobile Agent enhances application functionality with various fixes. Users can download the latest version from the Apple App Store and explore the features through a demo account available after initial download.

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    Key Features

    • Bug Fixes: This release addresses several issues affecting user experience:
      • PRB1843809: Virtual Agent messages are now sent with a user-defined name instead of defaulting to 'Virtual Agent'.
      • PRB1849703: Users can now successfully open external URLs from push notifications without encountering errors.
      • PRB1844219: The Now Mobile App screen now correctly updates when navigating between web segments.
      • PRB1854874: Desk booking space tiles will display correctly and not appear grayed out when selected.
      • PRB1855927: Authentication errors upon login have been addressed to enhance user access.
      • PRB1847104: Users can now navigate back to the Virtual Agent chat after selecting hyperlinks without errors.
      • PRB1863121: Push notifications with internal links will now correctly open the intended destination screens.
    • Performance Improvements: The update includes minor bug fixes and overall performance enhancements.

    Key Outcomes

    With the iOS v19.3.1 update, ServiceNow customers can expect a more reliable and user-friendly Mobile Agent experience. The resolved issues enhance communication with the Virtual Agent and improve navigation, ultimately ensuring smoother interactions and increased productivity in managing tasks on mobile devices.

    The iOS v19.3.1 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1843809

    		 Messages sent by Virtual Agent are not labeled correctly Admins can configure a name of their choosing for the Virtual Agent. Messages from the Virtual Agent should be sent by the configured name. Instead, they are sent by 'Virtual Agent'.

    Mobile iOS

    PRB1849703

    		 External URLs can't be opened via push notification When the user selects a push notification that contains an external URL, they observe an error instead of being navigated to the URL.

    Mobile iOS

    PRB1844219

    		 The Now Mobile App screen does not update when navigating multiple web screen segments The Now Mobile Screen segment does not update to the user's selection when navigating between web browser screens in a record screen.

    Mobile iOS

    PRB1854874

    		 ItemView is rendered incorrectly if ViewGroup has a background image with an empty URL When booking a desk, a selected space tile is grayed out when selected in map view.
    1. Log in to Now Mobile.
    2. Select Make a reservation > Desk booking > Browse all.
    3. Select a building and floor.
    4. Select a space on the map.

    Expected behavior: The tile shows details of the space selected.

    Actual behavior: Notice that the space tile is grayed out when selected.

    Mobile iOS

    PRB1855927

    		 Authentication errors appear upon logging in to mobile app The user observes 'No Data Available' and 'Agent.AuthenticationError Error 3'.
    1. Log in to the app.
    2. Clear the authentication tokens in Settings to force token errors.

    Observe the authentication errors on ALPs.

    Mobile iOS

    PRB1847104

    		 An error appears when the user selects an external hyperlink returned by Virtual Agent (VA) The user must navigate back from the error screen to access the chat.

    Prerequisite: Virtual Agent is configured for the Now Mobile app and a topic that returns an external hyperlink.

    1. Log in to the Now Mobile app
    2. Navigate to the launcher tab/screen where the bot is configured.
    3. Start a conversation with the bot.
    4. When prompted, select the option to call the topic returning hyperlink.
    5. Select the hyperlink.
    6. Return to the app.

    Expected behavior: The user lands on the Virtual Agent chat screen.

    Actual behavior: The user observes a screen with the error 'Frame load interrupted'.

    Mobile iOS

    PRB1863121

    		 A push notification with universal links doesn't open the destination screen When a push notification with an internal link is selected, the screen is not opened.

    This version also includes other minor bug fixes and performance improvements.