Now Mobile for BlackBerry for iOS v19.3.1

  • Release version: Mobile
  • Updated March 11, 2025
  • 2 minutes to read
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    Summary of Now Mobile for BlackBerry for iOS v19.3.1

    The iOS v19.3.1 release of Now Mobile for BlackBerry, updated on March 11, 2025, provides essential bug fixes and improvements for the mobile application. Users can download the latest version from the Apple App Store and can also try a demo of the Mobile Agent using provided demo accounts.

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    Key Features

    • Virtual Agent Messaging: Admins can now configure a custom name for messages sent by the Virtual Agent, correcting previous issues where messages were labeled generically.
    • Push Notification Functionality: Fixes have been made to enable external URLs in push notifications to open correctly, resolving previous navigation errors.
    • Screen Navigation Improvements: The app now updates correctly when navigating between multiple web screen segments, enhancing user experience.
    • Desk Booking Enhancements: Issues with rendering the ItemView correctly during desk booking have been addressed, ensuring users can select spaces without display errors.
    • Authentication Error Resolutions: Authentication errors upon logging in have been fixed, improving the overall login experience.
    • Hyperlink Access via Virtual Agent: Users can now correctly navigate to external hyperlinks provided by the Virtual Agent without encountering error screens.
    • Universal Links in Push Notifications: A fix has been implemented that allows push notifications containing universal links to open the intended destination screens.

    Key Outcomes

    With this update, users can expect a more reliable and user-friendly experience while using Now Mobile for BlackBerry on iOS. The resolution of critical bugs enhances functionality, particularly in messaging, navigation, and booking processes, ensuring that customers can effectively leverage the app for their needs.

    The iOS v19.3.1 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1843809

    		 Messages sent by Virtual Agent are not labeled correctly Admins can configure a name of their choosing for the Virtual Agent. Messages from the Virtual Agent should be sent by the configured name. Instead, they are sent by 'Virtual Agent'.

    Mobile iOS

    PRB1849703

    		 External URLs can't be opened via push notification When the user selects a push notification that contains an external URL, they observe an error instead of being navigated to the URL.

    Mobile iOS

    PRB1844219

    		 The Now Mobile App screen does not update when navigating multiple web screen segments The Now Mobile Screen segment does not update to the user's selection when navigating between web browser screens in a record screen.

    Mobile iOS

    PRB1854874

    		 ItemView is rendered incorrectly if ViewGroup has a background image with an empty URL When booking a desk, a selected space tile is grayed out when selected in map view.
    1. Log in to Now Mobile.
    2. Select Make a reservation > Desk booking > Browse all.
    3. Select a building and floor.
    4. Select a space on the map.

    Expected behavior: The tile shows details of the space selected.

    Actual behavior: Notice that the space tile is grayed out when selected.

    Mobile iOS

    PRB1855927

    		 Authentication errors appear upon logging in to mobile app The user observes 'No Data Available' and 'Agent.AuthenticationError Error 3'.
    1. Log in to the app.
    2. Clear the authentication tokens in Settings to force token errors.

    Observe the authentication errors on ALPs.

    Mobile iOS

    PRB1847104

    		 An error appears when the user selects an external hyperlink returned by Virtual Agent (VA) The user must navigate back from the error screen to access the chat.

    Prerequisite: Virtual Agent is configured for the Now Mobile app and a topic that returns an external hyperlink.

    1. Log in to the Now Mobile app
    2. Navigate to the launcher tab/screen where the bot is configured.
    3. Start a conversation with the bot.
    4. When prompted, select the option to call the topic returning hyperlink.
    5. Select the hyperlink.
    6. Return to the app.

    Expected behavior: The user lands on the Virtual Agent chat screen.

    Actual behavior: The user observes a screen with the error 'Frame load interrupted'.

    Mobile iOS

    PRB1863121

    		 A push notification with universal links doesn't open the destination screen When a push notification with an internal link is selected, the screen is not opened.

    This version also includes other minor bug fixes and performance improvements.