Mobile Classic Android v1.0.1

  • Release version: Mobile
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Mobile Classic Android v1.0.1 Release

    The Mobile Classic Android v1.0.1 release, updated June 11, 2026, focuses on resolving multiple issues to improve app stability and functionality. ServiceNow customers should consider downloading this latest version from the Google Play store to benefit from these fixes. Additionally, ServiceNow offers several newer mobile apps such as Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support, which provide enhanced features and capabilities beyond Mobile Classic.

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    Key Fixes and Improvements

    • SSO Authentication Enhancements: Improved handling of CSRF tokens during Single Sign-On (SSO) to prevent erroneous "Incorrect username or password" messages. If problems persist, contacting ServiceNow Customer Support is advised.
    • Connect Profile Page Fixes: Resolved issues where phone and email links were non-functional, and users could not initiate chat conversations from profile pages.
    • List and Filter Functionality: Addressed crashes related to record lists and filter editing. Multi-select fields in forms and filters now respond correctly.
    • Form and Catalog Route Stability: Fixed crashes and loading errors occurring with specific catalog routes, webviews, and attachment downloads. Confirm popup actions in forms now function as expected.
    • Authentication Stability: Resolved crashes during authentication and reauthentication, including issues with SSO login pop-ups, navigation to instance lists, and devices lacking Google Play Services.
    • Favorites Functionality: Corrected unexpected behaviors and crashes, such as improper loading of bookmarked forms and visualization display errors.
    • Map Page Loading: Enabled loading map pages by name in addition to sys ID, ensuring proper data display.
    • Navigation Router URL Handling: Enhanced the app’s ability to handle full URLs in navigation bookmarks, allowing proper loading of pages within the current instance instead of showing "page not found" errors.

    Practical Benefits for ServiceNow Customers

    By upgrading to Mobile Classic Android v1.0.1, customers can expect improved reliability, smoother user experience, and enhanced navigation capabilities. The fixes address common pain points such as authentication errors, communication issues, and app crashes, which can disrupt daily workflows. Customers relying on bookmarks and favorites for quick access will benefit from more consistent behavior, while new support for map page loading and URL handling improves navigation efficiency within the app.

    For customers seeking the latest mobile innovations, exploring the newer ServiceNow mobile apps is recommended to leverage advanced features beyond the classic app.

    The Mobile Classic Android v1.0.1 release provides problem fixes.

    Download the latest Mobile Classic version

    To download the latest release, visit the Google Play store.

    Important:
    There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile

    PRB703553

    		 SSO on Android - Better handling of CSRF tokens Successful SSO authentication triggers a API call to fetch a secret. If this is missing a valid CSRF token, even though it is not fully authenticated yet, authentication needs to retry with the token provided in the 401 response. Upon SSO authentication, when the IDP redirects back to the instance, an Android 'toast' will pop up saying 'Incorrect username or password'.
    Note:
    SSO is a complex area. If you still experience this issue, contact ServiceNow Customer Support.

    Mobile

    PRB703589

    		 Connect issues The fix profile page phone and email links are not displaying or working correctly. The app should also allow users to start a chat conversation with another user via the user's profile page.

    Symptoms

    • There is missing data on a user's profile page.
    • Clicking on a phone or email in a user's profile does not do anything.
    • There is no way to start a conversation from a user's profile page.

    Mobile

    PRB703591

    		 List-related issues Some users are experiencing crashes when using record lists and filter editing. The app should also allow users to use filter and form multi-select.
    1. When on a form, select a multi-select field (e.g. watchlist). Note that nothing occurs.
    2. When editing a filter, try to select a rule that would be multi-select. Note that nothing occurs, or a blank filter selection appears.

    Mobile

    PRB703595

    		 Form-related issues Some users are experiencing crashes related to application forms, catalog routes, and other cases.

    Symptoms

    • Trying to open one of the following catalog routes does not load or returns an error:
      • catalog_producer/producer/:categorySysId/:currentCategoryTitle/: itemSysId/:currentItemTitle/:contextCategorySysId/: contextCategoryTitle/:catalogSysId/:catalogTitle
      • /catalog_item/item/:categorySysId/:currentCategoryTitle/: itemSysId/:currentItemTitle/:contextCategorySysId/: contextCategoryTitle/:catalogSysId/:catalogTitle
      • /catalog/category/:categorySysId/:categoryTitle/: catalogSysId/:catalogTitle
    • Opening a Connect chat conversation link with a relative URL (e.g. //google.com - note there is no http: or https:) do not load.
    • In some situations, leaving a webview (e.g. form, catalog) causes a crash.
    • Leaving a form while downloading an attachment causes a crash.
    • Forms where users expect a 'Confirm' popup to appear after an action do nothing instead.

    Mobile

    PRB703597

    		 Authentication issues When users authenticate and reauthenticate, crashes can occur.

    Symptoms

    • On a SSO login, when the user expects a pop-up window to enter credentials, nothing happens.
    • When users go 'up' back to the instance list where none are added, the user ends up with a blank screen.
    • Devices without Google Play Services that happen to load the app and try to log out may bring up a loader that never goes away.

    Mobile

    PRB703598

    		 Favorites-related issues Basic favorites functionality can cause unexpected behavior and crashes.

    Symptoms

    • Certain home.do pages try to display on the device when they should not.
    • Bookmark a 'create new record' form, and load this bookmark. Note that an empty record loads instead of the new record form.
    • Create a bar visualizations with data that has an empty title. Note that it incorrectly shows a blank space instead.

    Mobile

    PRB703863

    		 Load map page by name Map pages should also be able to load by name, instead being limited to sys ID only.
    1. Create a navigator module with a link to a map page by name (e.g.map/?sysparm_name=<NAME GOES HERE>).
    2. Note that data does not show on the map page when it should.

    Mobile

    PRB705258

    		 Handle full URLs in navigation router The Android app needs to handle full URLs in the navigation router as long as the host matches the current instance.
    1. Create or find a bookmark/favorite with a full URL that contains the existing instance.
      • To create one from scratch, go to System Definition > Bookmarks > New.
      • Add a new Bookmark where the URL contains a full URL (e.g. https://instance.service-now.com/$vtb.do).
    2. On the Android mobile application, try to open this bookmark from the Favorites grid.

    Expected behavior: It should load VTB in a webview.

    Actual behavior: It loads a "page not found".