Mobile Classic Android v2.3

  • Release version: Mobile
  • Updated June 11, 2026
  • 1 minute to read

    • The Mobile Classic Android v2.3 release provides problem fixes.

    Download the latest Mobile Classic version

    To download the latest release, visit the Google Play store.

    Important:
    There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile

    PRB802370

    		 HTML in journal fields displays tags on native apps When HTML code blocks are used in activity stream journal fields, the native applications do not render the HTML. Instead, the HTML tags are displayed as inline text.
    1. Create an HTML code block within an activity stream.
    2. View that activity stream from the native mobile applications.

    Expected result: The HTML tags are stripped from the text block, leaving only "human readable" text.

    Actual result: The HTML tags are displayed inline.

    Mobile

    PRB819268

    		 Android app does not update Location Timestamp when the Check In feature is used When the Check In feature is used, the Android app does not send the Location Timestamp when location is updated on the sys_mobile_devices table.

    Using the Android app:

    1. Share your location with the "Check In" feature.
    2. Navigate to the sys_mobile_devices record for the Android device.

    Expected result: Location Timestamp is updated.

    Actual result: Location Timestamp is not updated.