Mobile Classic Android v3.3

  • Release version: Mobile
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Mobile Classic Android v3.3

    The Mobile Classic Android v3.3 release focuses on resolving various issues to improve app stability and usability. It is primarily a problem-fix update that addresses app crashes, interface visibility problems, navigation inconsistencies, and functional bugs related to attachments, geolocation, and search features.

    Show full answer Show less

    ServiceNow customers are encouraged to download the latest version from the Google Play store to benefit from these fixes. Additionally, there are new ServiceNow mobile apps available—Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support—that offer updated features and capabilities beyond this classic app.

    Key Fixes and Improvements

    • Memory-related crashes: Fixed out-of-memory crashes caused by image rotation processing in the Android app.
    • Button visibility in light themes: Resolved the issue where 'Logout' and 'Switch Instance' buttons had unreadable text on light-colored themes by advising theme customization steps to adjust navigation bar colors.
    • Attachment screen popup: Prevented an intermediate attachment view from appearing unexpectedly when opening detailed record views.
    • Webview download crashes: Fixed crashes occurring when the app attempts to download content from internal URLs.
    • Geolocation history updates: Addressed the issue where geolocation histories were not updated after accepting work order tasks in the app.
    • Navigator search crashes and visibility: Fixed rare crashes when showing the navigator search screen and improved search bar text visibility in white navigation bar themes via theming adjustments.
    • Back button behavior: Corrected inconsistent back button navigation so that Android users remain on the current record when navigating from list to record to activity stream, aligning closer with iOS behavior.
    • Reference search functionality: Resolved the disappearance of the magnifying glass icon in reference fields during searches.

    Practical Guidance for Customers

    • Download and install Mobile Classic Android v3.3 from the Google Play store to immediately benefit from these stability and usability fixes.
    • Consider exploring the new ServiceNow mobile apps for enhanced mobile capabilities and updated features.
    • For UI issues related to button text visibility and search bar text, customize your mobile UI themes as outlined to ensure readability in light-themed environments.
    • Check functionalities such as geolocation tracking and reference searches post-update to confirm that fixes align with your operational needs.

    The Mobile Classic Android v3.3 release provides problem fixes.

    Download the latest Mobile Classic version

    To download the latest release, visit the Google Play store.

    Important:
    There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

    Fixed in this release

    Problem category Short description Description Steps to reproduce

    Mobile

    PRB1151920

    		 Displaying images can lead to memory-related crashes The Android app uses a lot of memory to try to normalize image rotation, which can lead to out-of-memory app crashes.

    Mobile

    PRB1153065

    		 Text of the 'Logout' and 'Switch Instance' buttons are not visible in light-colored themes There is not an option to change the text color from the default white. White or light-colored themes make the buttons unreadable.
    1. Create a new mobile UI theme (sys_ui_mobile_theme record).
    2. Change the Navigation bar color value to white (#FFFFFF).
    3. Change the glide.ui.m.mobile_theme property value to the sys_id of the record created you created in step 1.
    4. Open the instance in the Android app.
    5. Click the user icon in the upper right corner.

    In the 'Session Info' box, the 'Logout' and 'Switch Instance' buttons are no longer readable.

    Mobile

    PRB1153066

    		 Android form screen shows "add attachment" While opening the detailed record view, an intermediate attachment view is popping up before the form loads.

    Mobile

    PRB1161523

    		 App can crash if the webview attempts to download from an internal URL

    Mobile

    PRB1166703

    		 Geolocation histories do not get updated
    1. Navigate to Field Services > Work Order > Create New.
    2. Create a work order and click Save.
    3. To create the work order task, click Ready for Qualification.
    4. Open the work order task.
    5. Assign the WOT.
    6. Open the Android mobile app and sign in as the assigned user for the WOT.
    7. Navigate to WO Tasks Assigned to me.
    8. Open the WOT.
    9. Click the three dots to display the menu.
    10. Accept the WOT.
    11. Using the desktop version, go to Geolocation Histories.

    Notice there are no new records being generated.

    Mobile

    PRB1186524

    		 Crash when showing the navigator search screen When showing the navigator search, the Android app can crash in rare situations.

    Mobile

    PRB1189164

    		 Change the search bar text color in the navigator A white navigation bar theme hides the search view text.
    1. Set the mobile theme navigation bar's color to white (#FFFFFF).
    2. Open the navigator.
    3. Press the search button.
    4. Start typing.

    The text is not visible.

    Mobile

    PRB1192897

    		 Back button behavior in Android native mobile app is inconsistent with iOS behavior When an Android user navigates from a list to a record to an activity stream, clicking the back button sends the user back to the list instead of the current record.
    1. Navigate to any list (e.g. incident).
    2. Open an incident.
    3. Click Activity stream.
    4. Click the app's back button.

    The user is redirected to the list instead of the current record.

    Mobile

    PRB1193132

    		 For reference search, magnifying glass disappears Reference search does not work for reference fields. The magnifying glass disappears.