Mobile Classic iOS v2.0.2

  • Release version: Mobile
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Mobile Classic iOS v2.0.2 Release

    The Mobile Classic iOS v2.0.2 release focuses on resolving key issues to improve the stability and usability of the Mobile Classic app for iOS. It is recommended for ServiceNow customers who continue to use this app, although several newer ServiceNow mobile apps offer enhanced features and capabilities. Customers should consider exploring Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support for the latest mobile experience.

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    Key Fixes and Improvements

    • Session Handling Fix: Resolved an issue where web session information was improperly retained between user logins, ensuring that actions performed by one user no longer appear under another user's session.
    • Attachment Visibility on Extended sysuser Tables: Fixed a problem where attachments added via the mobile app on tables extended from sysuser were not visible on the desktop UI and vice versa. Attachments now correctly associate with the extended table records, improving consistency across platforms.
    • Participant Access Loading Issue: Addressed an infinite loading problem when a user selects a participant they don’t have access to within an incident, enhancing navigation and user feedback.
    • Record Navigation Enhancement: Adjusted the app to open the record activity stream by default before the form for all lists, ensuring users have access to related lists which were previously inaccessible if the activity stream was skipped.
    • Push Notification Capabilities: Enabled push notifications to be actionable and support linking to a web path at the same time, improving user interaction possibilities from notifications.
    • Form Query Parameter Support: The native iOS app now correctly supports initial form values passed via query parameters, allowing for more dynamic form behaviors triggered by UI actions.
    • OAuth Token Refresh for SSO Users: Fixed an issue where the Client Secret was not saved during SSO authentication, enabling the mobile app to refresh expired OAuth tokens properly and maintain seamless single sign-on experiences.

    Practical Benefits for ServiceNow Customers

    • Improved user session integrity preventing data confusion across different users.
    • Consistent attachment visibility across mobile and desktop interfaces, especially for user-related extended tables.
    • Reliable participant access feedback without indefinite loading screens.
    • Enhanced navigation to activity streams and related lists for better record context.
    • More interactive and versatile push notifications to engage users effectively.
    • Support for dynamic form initialization based on query parameters, enabling customized workflows.
    • Seamless authentication experience with proper OAuth token management for SSO users.

    Next Steps

    ServiceNow customers using Mobile Classic iOS should update to version 2.0.2 to benefit from these fixes. Additionally, consider evaluating the newer ServiceNow mobile apps for advanced functionality and improved user experiences.

    The Mobile Classic iOS v2.0.2 release provides problem fixes.

    Download the latest Mobile Classic version

    To download the latest release, visit the Apple App Store.

    Important:
    There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile

    PRB655317

    		 Web session information is being retained between logins
    1. Log in as admin.
    2. Navigate to an existing form for an incident.
    3. Log out.
    4. Log in as itil.
    5. Navigate to a form for an incident
    6. Change the state on the incident.
    7. Navigate back to the task detail page.
    Note that admin updated the state (instead of itil).

    Mobile

    PRB664865

    		 On tables extended form sys_user, attachments made in the new mobile app appear only when viewing the record in the mobile app When an attachment is added to a record on a table extended from sys_user using the new mobile app, the attachment is not visible when viewing the same record in the desktop UI. The also happens in the reverse, meaning attachments made in the desktop UI are not visible in the mobile app. This does not appear to happen for other extended tables, we were only able to reproduce this issue extending from sys_user.

    When looking at sys_attachment records, it appears that the attachment is attached to the sys_user table table rather than the extended.
    1. Create a new table extended from the sys_user table. You will need to update the table record for sys_user to make this extendable.
    2. Create a new record on the extended table.
    3. Open the record created in step 2 in the Mobile App.
    4. Using the mobile app, attach a file to the record.
    5. Back in the desktop UI, view the same record. Note that the attachment is not visible.
    6. Open sys_attachment list and look for the attachment (it should be the most recently created one).
    Note that it shows sys_user as the table rather than the extended table.

    Mobile

    PRB666692

    		 When a user selects a participant that they do not have access to, the screen shows loading indefinitely
    1. Log in as a customer with incidents.
    2. Navigate to an incident.
    3. Open participants.
    4. Select one that you do not have access to.
    Notice that the page never loads.

    Mobile

    PRB667105

    		 Mobile app should go to the record activity stream before going to the form for all lists Related lists are not shown: if a user skipped showing the activity stream for a record, there would be no way to view related lists for that record.

    Mobile

    PRB667570

    		 Push notifications should be able to be actionable and support linking to a web path Push notifications for users cannot be actionable and support linking to a web path simultaneously.

    Mobile

    PRB668492

    		 Native app should support initial form values from query The iOS app does not forward query values provided by form UI actions.

    Mobile

    PRB668615

    		 Mobile app should be able to refresh expired OAuth tokens for SSO users The Client Secret is not being saved during the SSO authentication flow.