Mobile Classic iOS v4.1

  • Release version: Mobile
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Mobile Classic iOS v4.1 Release

    The Mobile Classic iOS v4.1 update focuses on resolving key issues to improve stability and user experience. This release addresses authentication errors, push notification behavior, chat functionality, and Performance Analytics display problems within the iOS app. It is recommended for customers currently using Mobile Classic on iOS to update to this version for these fixes.

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    Additionally, ServiceNow customers are encouraged to explore newer ServiceNow mobile apps such as Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support for enhanced features and capabilities.

    Key Fixes and Improvements

    • Authentication with SSO: Fixed a 401 error occurring during Single Sign-On (SSO) authentication when the property glide.security.csrf.strict.validation.mode is set to true alongside Multi-Provider SSO and OAuth plugins. Previously, users could not complete OAuth flows in the iOS app under these conditions.
    • Actionable Push Notifications: Resolved issues where error messages did not display when push notification actions failed due to invalid sessions. Also, fixed navigation so foreground actionable push notifications properly launch the app and navigate to the relevant record or web path.
    • Performance Analytics Display: Corrected the color scheme for scorecard targets with maximizing indicators, ensuring consistency between the platform and the iOS app.
    • Chart Fill Gradient: Fixed the fill gradient behavior under iOS charts when negative values are present, so the gradient now correctly fills the area below the value line regardless of value polarity.
    • Gap Calculations in Performance Analytics: Adjusted gap, gap percentage, and gap color to respect indicator direction and negative targets for accurate visual representation.
    • Chat Functionality: Addressed an issue preventing users from removing others from a newly created chat conversation. Users can now remove participants as expected.
    • Push Notification Buttons: Added support for native iOS "Accept" and "Decline" buttons in actionable push notifications, enhancing user interaction.

    What Customers Can Expect

    • Improved authentication reliability when using SSO with strict CSRF validation enabled.
    • Enhanced push notification handling with clear error feedback and proper navigation on action taps.
    • Accurate and visually consistent Performance Analytics indicators and chart displays on iOS devices.
    • Better chat management capabilities allowing participant removal during conversation setup.
    • Improved user experience with actionable push notifications including native response buttons.

    The Mobile Classic iOS v4.1 release provides problem fixes.

    Download the latest Mobile Classic version

    To download the latest release, visit the Apple App Store.

    Important:
    There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile

    PRB714483

    		 Authentications fails using SSO when the property 'glide.security.csrf.strict.validation.mode' is set to 'true' When the Multi-Provider SSO and OAuth plugins are enabled, and a user attempts to authenticate with the iOS app, they receive the following error message: "Error Completing OAuth Flow - Request failed with response code: 401".
    1. Configure SSO with the multi-provider plugin enabled.
    2. Follow these steps to configure SSO for the iOS app.
    3. Set the property 'glide.security.csrf.strict.validation.mode' to true.
    4. Attempt to authenticate via SSO IDP with the iOS app.

    Note that you receive the error message: "Error Completing OAuth Flow - Request failed with response code: 401".

    Mobile

    PRB732741

    		 Actionable push notifications did not show error message This issue occurs when the action failed if it was due to an invalid session.

    Mobile

    PRB733630

    		 Scorecard target color scheme is calculated incorrectly for maximizing indicators When using Performance Analytics in the iOS app, the target color scheme is not being properly applied to maximizing indicators.
    1. Favorite some maximizing indicators.
    2. Compare the color scheme on the platform and the iOS app.

    Mobile

    PRB734880

    		 Users cannot be removed when creating a new chat conversation When user A creates a new chat and adds user B to the conversation, user A cannot remove user B from the chat.
    1. Start a new Connect conversation.
    2. Add a user by typing in their name.
    3. Attempt to remove that user.

    Expected result: You should be able to remove the user.

    Actual result: You cannot remove a user once you have selected the user.

    Mobile

    PRB736838

    		 Native mobile apps should support "Accept / Decline" push notification buttons

    Mobile

    PRB737193

    		 The fill gradient below iOS charts is incorrect

    This issue occurs when using Performance Analytics in the iOS app.

    By default, iOS charts apply a fill gradient to the surface area of each individual dataset between the value line and the 0-line of the x-axis. This works as expected if all values are positive, but it becomes strange if there are negative values involved. When negative values are present, the fill gradient is below the value line for the positive values and above the value line for negative values.

    Users expect the fill gradient to always fill the surface below the value line, regardless if the values are positive or negative.

    View an indicator that has negative values.

    Mobile

    PRB737651

    		 Gap, gap percentage and gap color should respect direction and negative targets When using Performance Analytics in the iOS app,The gap, gap percentage, and gap color should respect the indicator direction.

    Mobile

    PRB738454

    		 Actionable push notifications should navigate to the record/web path if the action is a foreground action
    1. Receive a foreground actionable push notification (e.g. approve_reject_foreground).
    2. Tap an action (e.g.Approve).

    Expected result: App should launch and navigate to the record.

    Actual result: App launches and does not navigate to the record.