Mobile Classic iOS v4.2

  • Release version: Mobile
  • Updated June 11, 2026
  • 1 minute to read

    • The Mobile Classic iOS v4.2 release provides problem fixes.

    Download the latest Mobile Classic version

    To download the latest release, visit the Apple App Store.

    Important:
    There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile

    PRB749763

    		 In Geneva on iOS, the Knowledge homepage does not fully load On iPhones, navigating to Knowledge home appears to start loading the Knowledge page, but it switches back to the Mobile home page.

    Mobile

    PRB751837

    		 Native apps should correctly scale up custom navigation bar image from custom theme

    Upload a nav bar image that is 30x200 pixels for the mobile theme.

    Expected result: The image is scaled up to 30x200 points on retina devices.

    Actual result: The image is rendered as 30x200 pixels (15x100 points). This is inconsistent with the mobile web and the Android app.

    Mobile

    PRB756336

    		 Mobile app's user agent should include 'ServiceNow'
    For example:
    • Android: "User-Agent: ServiceNow/2.1.0-0 (Android 23; Samsung SM-G920V)"
    • iOS: "User-Agent: ServiceNow/4.2.0 (iPad; iOS 9.3.2; Scale/2.00)"

    Mobile

    PRB759430

    		 Application crashes when user tries to navigate to modules

    This issue is specific to iOS 9.0.1 and iOS 9.0.2 devices.

    The mobile interface and tiles of favorites appear on the homescreen. However, if the user tries to select the navigation at the bottom or select one of the tiles, the application crashes.