Mobile Classic iOS v4.3

  • Release version: Mobile
  • Updated June 11, 2026
  • 1 minute to read

    • The Mobile Classic iOS v4.3 release provides problem fixes.

    Download the latest Mobile Classic version

    To download the latest release, visit the Apple App Store.

    Important:
    There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile

    PRB802370

    		 HTML in journal fields displays tags on native apps When HTML code blocks are used in activity stream journal fields, the native applications do not render the HTML. Instead, the HTML tags are displayed as inline text.
    1. Create an HTML code block within an activity stream.
    2. View that activity stream from the native mobile applications.

    Expected result: The HTML tags are stripped from the text block, leaving only "human readable" text.

    Actual result: The HTML tags are displayed inline.

    Mobile

    PRB828571

    		 iOS app can crash intermittently The app crashes when it attempts to get cookies for an invalid instance or instance URL.

    Mobile

    PRB831289

    		 During SSO flow, iOS app needs to handle auth_redirect.do in the same manner as logout_redirect.do

    Mobile

    PRB877202

    		 iOS app should support links with a new target window during SSO flow

    The iOS app does not support new windows during the SSO flow. The `target="_blank"` HTML attribute requests that the link is opened in a new window.

    For example: <a href="https://my-idp.com" target="_blank">My Link</a>

    The iOS app does not open the window or navigate to the URL.