Mobile Onboarding for Android v11.3.0

  • Release version: Mobile
  • Updated January 20, 2021
  • 3 minutes to read
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    Summary of Mobile Onboarding for Android v11.3.0

    The Mobile Onboarding for Android v11.3.0 release, updated on January 20, 2021, includes several fixes and enhancements aimed at improving app performance and usability for users. Customers are encouraged to download the latest version from the Google Play store and can launch a demo using a demo account.

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    Key Features

    • Accessibility Improvements: Fixes were made to improve the experience for users relying on screen readers.
    • Theming Issues Resolved: The primary color of client themes is now applied correctly to buttons on the Activity Form screen.
    • Bug Fixes: Resolved issues including app crashes when clicking certain actions, incorrect display of cart item counts, and problems attaching files from OneDrive.
    • Performance Enhancements: Various performance improvements and minor bug fixes have been implemented.

    Key Outcomes

    With this update, ServiceNow customers can expect a more reliable and visually consistent mobile application. The fixes enhance both accessibility and functionality, ensuring a smoother onboarding process and improved user experience. This version is compatible with Quebec Early Availability instances, providing customers with timely updates that enhance overall application stability and usability.

    The Android v11.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android (non-classic)

    PRB1424697

    		 The back button is incorrectly announced on all screens in the app
    1. Log in to the instance in an Android device and have 'Talk back' on.
    2. Navigate to the work order task or any form and activate the back button.

    Notice that the screen reader announces it as 'navigator button'.

    Mobile Android (non-classic)

    PRB1449157

    		 The primary color of the client theme is not applied to the buttons on the Activity Form screen correctly
    1. Log in as admin on the Platform UI.
    2. Navigate to System Mobile > Mobile Branding > Client Themes.
    3. Click to open the client theme 'Default'.
    4. Set the primary to '#000000', which is black.
    5. Navigate to System Mobile > Mobile Branding > Native Clients.
    6. Set the client theme of the app to 'Default'.
    7. Request a 'Developer Laptop (Mac)' on the portal.
    8. Log in as admin via the app.
    9. Navigate to For Me > My Requests.
    10. Click to open the requested item created in Step 7.
    11. Navigate to the 'Update' form screen.

    Expected behavior: The color of the buttons (Add additional comment, Add work note and Add attachment) on the Activity Form screen should be '#000000'.

    Actual behavior: The color of the buttons on the Activity Form screen is not changed.

    Mobile Android (non-classic)

    PRB1451235

    		 The app crashes on click of the action which has a special character '>'
    1. Log in to a Paris instance.
    2. Open a record that contains a field with the special character '>'.
    3. Click the action which contains the field in it.

    Notice that the mobile app crashes.

    Mobile Android (non-classic)

    PRB1451678

    		 The cart icon doesn't show the number of items on the main page The cart icon in the mobile header does not show the number of items in the cart when the open cart function is added to a custom applet launcher. Note that the cart functionality must be enabled through the system property glide.sc.cart.enabled.

    Mobile Android (non-classic)

    PRB1452003

    		 The luminosity contrast ratio of the Edit button text is 3.7:1, which is less than 4.5:1
    1. In the mobile app, log in to the instance.
    2. Navigate to 'Service Desk agent', and then launch demo.
    3. Navigate to 'My Incidents'.
    4. Navigate to the created incident and activate it.

      'My incident' screen will appear.

    5. Activate any ticket that appears on the screen.
    6. Navigate to the Menu button and activate it.

      The Edit button and other UI action buttons will appear.

    7. Open the CCA tool.
    8. Check the foreground and background ratio for the Edit button text and observe whether it is less than 4.5:1 or not.

    Expected behavior: The luminosity contrast ratio of the Edit button text should be greater than or equal to 4.5:1.

    Actual behavior: The luminosity contrast ratio of the Edit button text is 3.7:1, which is less than 4.5:1.

    Mobile Android (non-classic)

    PRB1454660

    		 Cannot attach files from OneDrive
    1. Configure an instance so that you can add an attachment (for example, through the activity stream).
    2. Make sure you have a license to use OneDrive.
    3. Install the OneDrive app on your device and log in, and make sure you have a file available.
    4. Log in to the ServiceNow app.
    5. Attempt to add an attachment.

    Notice that the error message 'The selected content is not a file' appears.

    Mobile Android (non-classic)

    PRB1456634

    		 The success message doesn't display for footer functions
    This version also contains fixes for several accessibility-related issues and a pagination issue on the list, as well as other performance improvements and minor bug fixes.
    Note:
    This version is compatible with Quebec Early Availability instances.