ServiceNow Onboarding - Intune for iOS v10.0.3

  • Release version: Mobile
  • Updated June 1, 2020
  • 2 minutes to read
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    Summary of ServiceNow Onboarding - Intune for iOS v10.0.3

    The iOS v10.0.3 release of ServiceNow Onboarding - Intune, updated on June 1, 2020, includes important fixes to enhance application performance and user experience. Customers are encouraged to download the latest version from the Apple App Store.

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    Key Features

    • Demo Access: Users can access a demo of the ServiceNow Onboarding - Intune app using a demo account available on the initial post-download or instance list screen.
    • Bug Fixes: The release addresses specific issues related to UI parameters and their dependencies in the mobile app.

    Key Outcomes

    This update resolves two primary bugs:

    • PRB1406196: Dependency issues where the field dependency on a UI parameter fails if the dependent field isn't also included as a UI parameter on the action screen.
    • PRB1406059: A problem where cancelling a Search List input removes previously stored values from the action screen.

    These fixes are crucial for maintaining the integrity of user selections and ensuring a smoother workflow during incident reassignments.

    The iOS v10.0.3 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the ServiceNow Onboarding - Intune app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1406196

    		 The dependency of the field on a UI parameter does not work unless the dependent field is also added as a UI parameter on the action screen
    1. Navigate to the instance and open the function named 'Reassign incident'.
    2. Remove the UI parameter for Assignment group and also remove the parameter mapping for the same so that Assignment group does not show up on the action screen.

      This leaves Assigned to as the only parameter visible on the action screen.

    3. Add another UI parameter (anything apart from Assigned to) on the function so that Assigned to is not the only one.
    4. Open the applet Active incidents and use the swipe function Reassign on a record that already has an assignment group on it.
    5. Tap on the Assigned to field.

    Expected behavior: The user records associated with the Assignment group should show up since Assigned to is a dependent field of Assignment group.

    Actual behavior: When Assignment group is not added as a UI parameter on the action screen, all user records show up, and the dependency is not honored.

    Mobile iOS (non-classic)

    PRB1406059

    		 When Search List is added as a UI parameter, navigating to the parameter and then cancelling is removing the value on the action screen
    1. Navigate to the instance and open the function named 'Reassign incident'.
    2. Navigate to the UI parameter for Assignment group and change the input type to Search List.
    3. Save the record.
    4. Open the applet Active incidents and use the swipe function Reassign on a record that already has an assignment group on it.
    5. On the action screen, observe the two parameters, Assignment Group and Assigned To.

      Notice that Assignment Group has a value in it.

    6. Tap on Assignment Group.

      The list of groups shows up.

    7. Cancel this screen without any new selection.

    Expected behavior: Since no selection is made, it should retain the prior value.

    Actual behavior: Previously stored value for Assignment Group on the action screen is gone.

    This version also includes other minor bug fixes.