Mobile Onboarding for iOS v10.0.2

  • Release version: Mobile
  • Updated May 21, 2020
  • 2 minutes to read
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    Summary of Mobile Onboarding for iOS v10.0.2

    The iOS v10.0.2 release addresses various issues in the Mobile Onboarding application. Users can download the latest version from the Apple App Store and explore a demo account for hands-on experience.

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    Key Features

    • Fixed Issues: The release resolves several problems, including untranslated parameters for uploading images and signatures, navigation issues from reports, and push notification malfunctions.
    • User Experience Improvements: Enhancements have been made for smoother interactions, particularly when using parameters in forms.

    Key Outcomes

    With this update, users can expect improved functionality in the Mobile Onboarding app, ensuring better performance and a more seamless experience while using features like action items and push notifications. The fixes enhance usability and address specific bugs that may have impacted user engagement.

    The iOS v10.0.2 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1397392

    		 The 'Upload images' and 'Signature' parameters on a form are not translated
    1. Ensure ITSM Mobile is active.
    2. Navigate to System Mobile > Functions, and create a new function record:
      • Name: Create new Incident
      • Type: Action Item
      • Context: Global
      • Action item: create a new action item from the reference pop-up window:
        • Name: Set Incident Active
        • Table: Incident
        • Set field values: Active is True
      • Allow images upload: true
    3. If needed, switch to the ITSM Mobile application workspace from the drop-down list.
    4. Submit the function.
    5. Navigate to System Mobile > Applet Launchers, and open the 'Incidents' launcher.
    6. Open the Body tab, and under the Quick Actions list, double-click 'Insert a new row...'.
    7. Click the magnifying glass to open the reference pop-up and click New to create a new function instance:
      • Name: Create New Incident
      • Parent: use the modal pop-up to define a reference to the 'Incidents' Applet Launcher [sys_sg_applet_launcher]
      • Parent Table: Incident
      • Function: Create New Incident
      • Label: Click here
      • Location: Quick Action
      • Icon: anything would work
    8. Ensure the new function instance is linked to the Applet Launcher.
    9. Activate any language plugin.
    10. In Agent mobile, log in as the ITIL user, and change the language from the login page to the language plugin you just activated.
    11. Tap Quick Action at the bottom-right corner of the screen.

    Notice that in the form that appears, the parameter 'Upload Images' is not translated. The same can be seen for the 'Signature' parameter if 'Show signature field' is checked as true in the function record.

    Mobile iOS (non-classic)

    PRB1399396

    		 Navigating to the list from the report in ALP is not working

    Mobile iOS (non-classic)

    PRB1401255

    		 The redirection push notification does not work if the app is blurred when backgrounded
    1. Set glide.sg.blur_ui_when_ backgrounded to true on the instance.
    2. Send a push notification that will direct the user to somewhere in the app.

    Notice that when the user taps the push notification, it will foreground the app but will not direct the user to anywhere.

    Mobile iOS (non-classic)

    PRB1403756

    		 Push notifications of one instance are getting triggered on another instance if users log out immediately and log in again on mobile apps

    ServiceNow Request - iOS

    PRB1399752

    		 The current date/time does not show up in the date field until the date picker is changed The date field is not populated with the current date/time after opening and closing the date picker. The date/time shows up in the date field only after the date picker is changed.
    1. Open a date time picker in an iOS app.
    2. Close the picker in order to choose the current date and time.

    Expected behavior: The current date/time is set in the date field.

    Actual behavior: Nothing happens. However, if you choose a time or date other than what is currently in the picker, the date/time is set in the date field.

    This version also improves user experience when opening a single parameter, and includes other minor bug fixes and performance improvements.