Mobile Onboarding for iOS v12.2.0

  • Release version: Mobile
  • Updated June 17, 2021
  • 5 minutes to read
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    Summary of Mobile Onboarding for iOS v12.2.0

    The iOS v12.2.0 release enhances the Mobile Onboarding application, providing essential fixes and improvements for a better user experience. Customers can download the latest version from the Apple App Store and utilize a demo account to explore the app's features.

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    Key Features

    • Bug Fixes: The release addresses several issues affecting functionality, including barcode scanning, notification performance, activity stream accuracy, and image uploads.
    • Impersonation Improvements: Enhancements have been made to the impersonation process, though some users may still encounter issues if their user ID contains certain characters.
    • Performance Enhancements: General performance improvements have been implemented alongside specific fixes for email sending and offline mode activation.

    Key Outcomes

    As a result of this release, users can expect a smoother experience when using the Mobile Onboarding app, with resolved issues leading to improved reliability. The fixes aim to enhance data accuracy, streamline user actions, and minimize disruptions in mobile operations, ultimately supporting better onboarding processes within ServiceNow environments.

    The iOS v12.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1490941

    		 Cabrillo barcode scanning fails and vertical lines appear after clicking the Show more button on the catalog item view and the order confirmation screen title shows the catalog item name
    1. Open any catalog item on the Now Mobile app.
    2. Click the Show more button.

      Vertical lines appear on the left side of the description.

    3. Click the Order Now button.

    Instead of showing an order confirmation, the screen title shows the catalog item name.

    Mobile iOS (non-classic)

    PRB1498807

    KB0963014

    		Enabling and disabling notifications in the Agent mobile app causes performance instability in the iOS app Refer to the listed KB article for details.

    Mobile iOS (non-classic)

    PRB1498663

    		 Activity Stream on the Agent mobile app does not populate activities correctly when a record has many activities on iOS devices When users compare the time and updates with the browser version, they notice that they do not display the correct updates at the correct time.

    Mobile iOS (non-classic)

    PRB1498475

    		 Unable to upload images in iOS Users are unable to upload images in iOS while using an attachment type variable.
    1. Navigate to 'Create Incident Record Producer'.
    2. Create a variable under the variables related list with the type set to attachment.
    3. Log in to Now Mobile app and find the 'Create incident' item under 'Services'.
    4. Try adding an image in the attachment variable from step 2 by clicking a photo or attaching it from the device.
    5. Complete the other mandatory variables and try to submit the record.

    Expected behavior: The attachment should appear under the variable and the record should be submitted.

    Actual behavior: The attachment details do not appear under the attachment variable. The form cannot be submitted and shows the error 'Please fix errors and try again'.

    Mobile iOS (non-classic)

    PRB1497443

    KB0961831

    		iOS fails to impersonate a user when the 'user' value is null in response Impersonation does not work in the first attempt on iOS devices.
    1. Navigate to the Agent mobile app.
    2. Log in to the instance.
    3. Try to impersonate an itil_test user.

    Expected behavior: It should pass in the first attempt.

    Actual behavior: It fails on the first attempt.

    Mobile iOS (non-classic)

    PRB1492614

    		 Sending an email to customer support in Virtual Agent Lite has a double slash, which causes performance issues on iOS devices When users click Send email to customer support from Virtual Agent on an iOS device, they see a double slash '//' before the email ID. This causes performance issues and the user is unable to send emails.
    1. Install Virtual Agent Lite (com.glide.cs.chatbot.lite) and ITSM Virtual Agent Conversation Topics Lite (com.snc.itsm.virtualagent.lite).
    2. Create a quick action menu to initiate Virtual Agent in the mobile app.
    3. Open Virtual Agent.
    4. Click the three dots at the top.
    5. Select Send Email to Customer support.

      A window for writing an email opens.

    Expected behavior: The '//' should not appear before the email address.

    Actual behavior: Notice that in the To field, it has a double slash.

    Mobile iOS (non-classic)

    PRB1489751

    		 Unable to turn on offline mode Field Service Agent is unable to turn on offline mode.
    1. Navigate to More > Settings > Offline > Update Cache.

      Notice that the cache downloads, but you are still in online mode.

    2. Put your device on airplane mode.
    3. Turn off your WiFi.
    4. Try to set 'Offline Mode' to true.

    Notice that you are not able to turn on offline mode.

    Mobile iOS (non-classic)

    PRB1489210

    KB0959504

    		Unable to impersonate a user in the mobile app if the user ID contains '\' Users observe the error 'Impersonation failed, Please try again'.
    1. Change the user ID of a user to a value that contains '\'.

      For example, change 'abel.tuter' to '\abel.tuter'.

    2. Log in as an admin on a device with the latest mobile apps.
    3. Impersonate Abel Tuter in the Now Mobile or Agent mobile apps.

      Observe the error 'Impersonation failed, Please try again'.

    Expected behavior: You are able to impersonate the user.

    Actual behavior: You are unable to impersonate the user and you receive an error.

    Mobile iOS (non-classic)

    PRB1488645

    		 In the case of more than one message, HTML tags are escaped so that the message text incorrectly shows tags and HTML formatting If there is only one message, the tags are formatted in the message and show the correct string on the banner. If there is more than one message, the message text incorrectly shows the tags and HTML formatting. Create a business rule to show two messages, or update a scripted action that returns two messages.

    Mobile iOS (non-classic)

    PRB1486546

    KB0959343

    		Videos start from the beginning when the orientation is changed in iOS devices Refer to the listed KB article for details.

    Mobile iOS (non-classic)

    PRB1485347

    		 iOS does not output any message and clears the spinner after an attempt to upload fails On an Android device, the app outputs a generic message like 'Fail to Upload', while iOS doesn't output any message.
    1. Log in to the Now Mobile app.
    2. On the instance, create a business rule to prevent an attachment.
    3. Run the app by navigating to the 'Services' tab and add an attachment (for example, a file or photo).

    Due to the business rule, the attachment fails. iOS does not display a message, and clears the spinner.

    Mobile iOS (non-classic)

    PRB1482090

    		 On the 'Details' screen, the HTML code is not recognized in the Additional comments field The HTML code is displayed between [code]...[/code]. On the 'Updates' screen and the desktop, the HTML works as expected.

    Mobile iOS (non-classic)

    PRB1439926

    		 Time card editing does not work properly in some regions on iOS devices When users try to edit a time card from the time sheet, it does not allow them when they have the language and regions set to France or Germany. When they set the language and region back to US or India, this works as expected.
    1. Log in to the Now Mobile app.
    2. Open iOS device settings, navigate to General > Language & Region, and set the iPhone region to France or Germany.
    3. Navigate to the time sheet ALP.
    4. Open the time sheet and click the time card.
    5. Try to edit the hours in edit mode.

    Expected behavior: Editing should work as expected.

    Actual behavior: The Edit button does not respond.

    This version also includes other minor bug fixes and performance improvements.