Mobile Onboarding for iOS v12.3.0

  • Release version: Mobile
  • Updated July 22, 2021
  • 3 minutes to read
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    Summary of Mobile Onboarding for iOS v12.3.0

    The iOS v12.3.0 release of the Mobile Onboarding app, updated on July 22, 2021, includes various fixes and improvements to enhance user experience. Customers can download the latest version from the Apple App Store and utilize a demo account for testing the app functionalities.

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    Key Features

    • VoiceOver Enhancements: Addressed issues where VoiceOver did not announce critical information for controls such as 'Caller' and 'Location-NO WORKSPACE'.
    • Chat Font Correction: Fixed the font color discrepancy in chat with live agents, ensuring it matches other chat fonts.
    • Incident Reassignment Fix: Resolved issues with the Assigned to field not clearing during incident reassignment under specific conditions.
    • Splash Screen Improvement: Adjusted high-quality icon display on iOS devices to prevent pixelation and stretching.
    • Confirmation Message Announcement: Ensured VoiceOver announces confirmation messages correctly when the Clear button is activated.

    Key Outcomes

    With this update, users can expect a more accessible and visually appealing experience while using the Mobile Onboarding app. The enhancements to VoiceOver functionality allow for better assistance for visually impaired users, while fixes related to incident management and chat interfaces improve overall usability. Minor bug fixes and performance improvements contribute to a smoother operation of the app.

    The iOS v12.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1497816

    		 VoiceOver does not announce the name for 'Caller' or the role for the 'Location-NO WORKSPACE' controls This issue occurs for similar controls throughout the application.
    1. Install the ServiceNow Agent application on the device.
    2. Enable VoiceOver and open the Agent app.
    3. Log in to the app.
    4. Navigate to the 'Major incident' tab and activate it.

      The 'EUSE Mobile' screen appears.

    5. Navigate to the 'My incident' control and activate it.
    6. On the 'My incident' screen, Activate the ... button.
    7. Navigate to the New button and activate it.
    8. Complete the mandatory fields and activate the Submit button.

      The incident is created.

    9. Navigate to the 'EUSE Mobile' tab and activate it.
    10. Navigate to the My Group's incident button and activate it.
    11. Navigate to the created incident and activate it.
    12. Activate any ticket that appears.
    13. Navigate to 'Call' control and the 'Location-NO WORKSPACE' control using swipe gestures.

    Expected behavior: VoiceOver announces the name for the 'Caller' control or the role for the 'Location-NO WORKSPACE' control.

    Actual behavior: VoiceOver does not announce the name for the 'Caller' control or the role for the 'Location-NO WORKSPACE' control.

    Mobile iOS (non-classic)

    PRB1463093

    		 VoiceOver does not announce a confirmation message after activating the 'Cancel' control As a result, users do not receive the information about the action performed by activating the Clear button.
    1. Launch the Agent app.
    2. Select Try with a demo account > Service Desk > Agent Launch Demo.
    3. Next to 'My Incidents', select See All.
    4. Turn on VoiceOver.
    5. Double tap the filter icon.
    6. Enter any search criteria.

      This activates the Clear button.

    7. Double tap the Cancel button.

    Expected behavior: VoiceOver should announce 'Cleared successfully'.

    Actual behavior: The entries you made are cleared and the Clear button becomes inactive, but no status message is read by VoiceOver.

    Mobile iOS (non-classic)

    PRB1472419

    		 While chatting with a live agent, the chat font on the mobile application is lighter than other fonts When Virtual Agent opens on the mobile app and a chat with a live agent starts, the chat's font color is light.
    1. Navigate to Virtual Agent on the mobile app.
    2. Start a chat with a live agent.

    Observe the font of the chat in comparison to other chat fonts.

    Mobile iOS (non-classic)

    PRB1497693

    KB0962876

    		The Agent mobile app does not clear the Assigned to field when reassigning an incident if the assignment group dictionary reference qualifier condition uses 'contains' When attempting to use the base instance 'Reassign' option to reassign an incident to a different assignment group on the iOS Agent mobile app, the Assigned to field is not cleared if the assignment group dictionary reference qualifier condition uses a 'contains' condition.
    1. Log in to a base instance.
    2. Open the dictionary record for the Assignment group field on the task table and update the reference qualifier condition to 'Type contains Catalog', for example.
    3. Log in to the Agent mobile app on an iOS device and open any incident record where the Assignment group and Assigned to fields are populated.
    4. Click the … option and choose 'Reassign'.
    5. In the Assignment group field, choose another group.

    Notice that the Assigned to field is not cleared.

    Mobile iOS (non-classic)

    PRB1498921

    		 Mobile Publishing iOS splash screen icons are stretched If users upload high-quality icons, they may appear pixelated on an iOS device.
    1. Download the Mobile Publishing scoped app.
    2. Submit a Mobile Publishing application request for iOS with high-quality images.

    Expected behavior: The icons should appear in focus.

    Actual behavior: Notice that the splash screen is stretched to fit the screen horizontally.

    Mobile iOS (non-classic)

    PRB1504770

    		 Voiceover does not properly announce the confirmation message after activating the Clear control On iOS devices, users do not receive proper feedback about the action performed by activating the Clear button.
    1. Enable VoiceOver on the iOS device.
    2. Launch the Agent app.
    3. Select Try with a demo account.
    4. Select Service Desk Agent.
    5. Select Launch Demo.
    6. Next to 'My Incidents', select See All.
    7. Double tap the filter icon.
    8. Enter any search criteria.
    9. Double tap the Clear button.

    Expected behavior: VoiceOver announces 'Cleared Successfully', as it does on Android devices.

    Actual behavior: The entries you made are cleared, and the Clear button becomes inactive. VoiceOver announces 'Clear'.

    This version also includes other minor bug fixes and performance improvements.