Mobile Onboarding for iOS v13.2.0

  • Release version: Mobile
  • Updated December 16, 2021
  • 3 minutes to read
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    Summary of Mobile Onboarding for iOS v13.2.0

    The iOS v13.2.0 release enhances the Mobile Onboarding app with bug fixes and performance improvements. Customers can download the latest version from the Apple App Store and try the app using a demo account.

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    Key Features

    • Demo Access: Users can launch a demo after downloading the app.
    • Bug Fixes: This release addresses specific issues, including the functionality of sharing attachments, UI translations, VoiceOver announcements, and empty state text wrapping.
    • Performance Improvements: Includes various enhancements for a smoother user experience.

    Key Outcomes

    With this update, users can expect:

    • Improved attachment sharing controls based on system property settings.
    • Better accessibility features for visually impaired users, including corrected VoiceOver descriptions.
    • Resolved issues with UI translations and proper text wrapping on iPhones.
    • Enhanced branding options in the chat menu, although some updates may not reflect immediately in the app.

    The iOS v13.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1472706

    KB0952195

    		The system property 'glide.sg.block_mobile _attachments_sharing' does not work on mobile apps Setting the system property 'glide.sg.clear_pasteboard_ when_backgrounded' to true hides the Share button only for images. Users can still see the Share button for documents and PDFs.
    1. Create an incident on the standard platform.
    2. Update an image, a doc, and a pef file as attachments to the incident.
    3. Access the incident on the Now Mobile app.
    4. Click to view the attachment on the activity screen.

      Notice the Share button.

    5. Set the system property glide.sg.block_ mobile_attachments_sharing to true.
    6. Wait to flush the instance cache to not affect connected users.
    7. Access the incident on the Now Mobile app.
    8. View the attachment on the activity screen again.

    The attachment sharing button is still available.

    Mobile iOS (non-classic)

    PRB1492373

    		 The UI parameter screen actions are not translated
    1. Log in to the instance.
    2. Select the Japanese language.
    3. On the homepage, click Requests.
    4. Click the Add comment card action.

    The UI parameter screen is not translated.

    Mobile iOS (non-classic)

    PRB1524110

    		 VoiceOver does not announce the new number of filtered services displayed After activating the Apply button to apply a filter, the list of services shown on the screen may update to show different services. Currently, the only way users are aware of this new content is through exploratory touch and the standard swipe gesture navigation.

    Mobile iOS (non-classic)

    PRB1525653

    		 The Now Mobile app Comment button and decorative icon are indicated as a heading Within the Now Mobile app, the decorative initial icon and Comment button text elements are unnecessarily implemented as a heading.
    1. On an iOS mobile device, activate VoiceOver as a user without an image.
    2. Open any ticket and navigate to the comments screen.
    3. Scroll through the UI.

    Notice that the lettered icon for the user is on the list and described as a heading. Also notice that the Comment field itself is described as a heading.

    Mobile iOS (non-classic)

    PRB1532800

    		 Empty state text does not wrap in mobile apps for iPhones When there is a long empty state text (max value 100 characters) for a list applet, it does not wrap properly on iPhones. An iPad is large enough, and this works properly for Android.
    1. Create an applet with a data item that returns no records.
    2. Integrate into any specific applet launcher.
    3. Set the empty state for the list applet to something long (max value) and save.
    4. Authenticate in one of the mobile apps where the applet is loaded on an iPhone.
    5. Navigate to the applet and open it.

    Notice that the empty text extends across the width of the screen and does not wrap.

    Mobile iOS (non-classic)

    PRB1533911

    		 Unable to update the label for support options Updating the label value for default mobile branding is not reflected in mobile.
    1. Log in to any Quebec instance.
    2. Navigate to Collaboration > Branding and Chat > Menu items.
    3. Change the label against the chat menu item.
    4. Log in to the Now Mobile application.
    5. Open Virtual Agent and click the chat options.

    Notice that the label updated in step 3 is not reflected.

    Mobile iOS (non-classic)

    PRB1536432

    		 The chat icon button does not have an accessible name or label
    1. Launch Now Mobile and log in with a demo account.
    2. When the welcome screen loads, launch VoiceOver.
    3. Swipe right to access the Mobile VA Chat button.

    Expected behavior: VoiceOver should announce something like 'Chat' and then 'Button'.

    Actual behavior: VoiceOver reads 'Button'.

    This version also includes other minor bug fixes and performance improvements.